Inside Sales Representative-Remote (Soft Sales)

Concentrix; Home Township (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading customer service company is seeking a Remote Inside Sales Representative. This role involves supporting customers via calls and the Internet, with training provided for success. Ideal candidates will have over a year of customer service experience and be eager to learn new technologies. The base salary is $15–$18 per hour, with benefits including medical insurance and paid training.

Benefits

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

DailyPay enrollment option

Paid training and incentives

Qualifications

• 1+ year of customer service experience.
• 6+ months of soft sales experience.
• Proficiency in fast-paced multitasking.

Responsibilities

• Provide inbound and outbound customer support.
• Persuade customers to add additional products.
• Track and document information in databases.

Skills

Customer service experience

Soft sales experience

Communication skills

Multitasking abilities

Eagerness to learn

Education

High school diploma or GED

Job description

Inside Sales Representative-Remote (Soft Sales)

JOB DESCRIPTION

The Inside Sales Representative-Remote (Soft Sales) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!

ABOUT CONCENTRIX

As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation. Due to continued growth, we’re looking for more talented game‑changers to join our purpose‑driven team.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! We offer a range of free learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Inside Sales Representative working from home, you will:

• Provide inbound and outbound customer support using a call flow guide
• Ask probing questions
• Persuade customers to add additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences with a smile

YOUR QUALIFICATIONS

• 1+ year of customer service experience
• 6+ months of soft sales experience (upselling/recommending products or services, telemarketing, etc.)
• Basic understanding of upselling, persuasion, building relationships, and communication skills
• Open availability
• High school diploma or GED
• Quiet, distraction‑free home work environment
• Proficiency in fast‑paced multitasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Desktop or laptop with PC and internet testing capability (a work computer may be provided but is not guaranteed)
• High‑speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

• The base salary range is $15–$18 per hour. Benefits for eligible employees include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early when you want it
• Paid training and performance‑based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups focused on diversity and inclusion
• Health and wellness programs and mentorship programs to support your career journey
• Work‑from‑home convenience
• Programs and events that support diversity, equity, inclusion, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

LOCATION AND PREFERENCES

United States; work from home. Preference for Ohio; position may be performed only in states listed here.

WORK AT HOME REQUIREMENTS

Employee is required to operate a computer, keyboard, telephone, headset, and other office equipment. The job is generally sedentary.

EMPHASIS ON EQUAL OPPORTUNITY

Concentrix is an equal‑opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other basis protected by law.

EEO RIGHTS

For more information regarding your EEO rights as an applicant, please visit the following websites: English • Spanish. To request a reasonable accommodation please click here. If you wish to review the affirmative action plan, please click here.

Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”