Inside Sales Representative (Remote - Central Region)

Yelp, Inc; Chicago (IL); Remote; USD 33,000 - 41,000; Full time

Benefits offered by this job

Full medical, vision, dental

PTO 15 days/year

Parental leave 14 weeks

401(k) match

Employee stock purchase plan

Wellness reimbursement

Job summary

Yelp is hiring an Inside Sales Representative to educate small business owners on Yelp advertising solutions via high-volume outbound calls. You will manage a pipeline in Salesforce, work from home with a Monday–Friday schedule, and aim to exceed monthly quotas.

The role requires 2+ years in customer-facing roles, an ability to handle rejection, strong communication, and a US work authorization. Training and competitive compensation include base salary plus uncapped commissions and benefits.

Qualifications

• 2+ years of customer-facing experience or GED/HS Diploma with relevant experience
• Bachelor’s Degree with interest in sales/business or people-centric industry
• Willing to make high volume outbound calls daily
• Proficient in general computer and email tools (Google Suite)
• Able to maintain a distraction-free work environment
• Access to home high-speed internet (no satellite)
• Strong willingness to accept feedback and improve
• Excellent interpersonal and prioritization skills
• Authorized to work in the US

Responsibilities

• Educate and discuss Yelp advertising programs via high-volume outbound calls
• Follow one of several local-time schedules while managing a customer pipeline in Salesforce
• Handle outreach to diverse small businesses across the US and Canada
• Work from home on a set Monday–Friday schedule with no commute
• Identify client needs and recommend Yelp solutions to close deals
• Aim to exceed monthly quotas and track daily goals

Skills

Outbound dialing

Communication

Interpersonal skills

Time management

Independent work

Education

GED/HS Diploma

Bachelor’s Degree

Tools

Salesforce

Google Workspace

Job description

Summary

*Please note that while this role will operate remotely, it is required that the candidate resides in the Central Region of the United States.

Yelp was created to connect people with great local businesses. As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow.

People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment.

Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.

What you'll do:

• Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. - This role is 100% phone based and fast-paced by nature.

• You'll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.

• Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).

• Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule.

• Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success.

• You’ll master quick close techniques to exceed individual goals.

• Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.

• Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!

• Track and manage your daily goals to ensure results are met. It is a numbers game and you’re here to win.

What it takes to succeed:

• GED/HS Diploma and 2+ years of customer-facing experience OR;

• Bachelor’s Degree with a demonstrated interest in sales/business or people-centric industry (e.g. coursework, internships, clubs, or extracurricular activities)

• No fear of the phone and prepared to make a high volume of outbound dials, daily

• General computer and email proficiency - we use Google Suite and provide a Macbook laptop

• A work environment free of distractions

• You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot.

• Open to feedback and willing to implement for areas of improvement

• Strong, engaging interpersonal skills

• Ability to effectively prioritize tasks and manage independently without oversight

• Must possess current US work authorization

What you'll get:

• The starting base salary for this role is $37k annually
• This role is also eligible to earn uncapped commission
• Average year 1 on target annual compensation for this role is around $50k, which includes base salary and commission assuming minimum performance expectations are met.
• Top performers have the opportunity to significantly exceed target earnings.
• Available your first day: Full medical, vision, and dental
• 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness reimbursement
• Health Savings, Flexible Spending and Dependent Care accounts
• 401(k) retirement savings plan with employer match
• Employee stock purchase plan

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 415-969-8488.Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.US Recruiting and Applicant Privacy NoticeNotice to Washington Applicants - Washington State Fair Chance Act#LI-Remote #Circa