Inside Sales Representative- MH Community Operator

Zippy; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation

Equity for All

Remote Work

Comprehensive Health Coverage

Flexible Spending Accounts

Paid Time Off

Wellbeing Programs

Parental Leave

No Meeting Wednesdays

Career Growth

Job summary

Zippy is seeking a Community Guide (Inside Sales Rep) in Dallas, TX, to drive revenue growth by managing client relationships. The role involves identifying revenue opportunities, increasing funded loans, and ensuring operational alignment with partners. Candidates should have a sale-oriented mindset, strong communication skills, and Salesforce proficiency. This position offers a remote-first work environment with competitive pay and benefits, focused on enhancing the financial outcomes of manufactured home buyers.

Qualifications

• Ownership mentality over revenue and performance metrics.
• Naturally personable and able to build trust.
• Experience in tech-forward, mortgage, or fintech environments preferred.

Responsibilities

• Own revenue growth and market share performance for assigned portfolio.
• Build strong, credible relationships with key stakeholders.
• Track key performance indicators in Salesforce.

Skills

Sales-oriented mindset

Strong interpersonal skills

CRM proficiency

Problem-solving skills

Detail-oriented

Tools

Salesforce

Job description

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Overview

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we are dedicated to financing happiness through the power of home and to enhancing consumers’ financial outcomes while tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Role

The Community Guide (Inside Sales Rep) owns revenue growth, market share performance, and partner success within their assigned portfolio. This role is responsible for identifying and capturing revenue opportunities across existing accounts by increasing applications, funded loans, and average loan size. The CG diagnoses performance gaps, removes growth barriers, and drives cross-functional alignment to unlock results. As the primary owner of each client relationship, the CG represents Zippy’s interests first while building trusted, long-term partnerships. They ensure partners are operationally aligned, commercially engaged, and fully enabled to deliver a seamless borrower and retailer experience. Success in this role requires strong business judgment, commercial instinct, operational fluency, and disciplined performance management.

What You’ll Do

Revenue & Market Share Ownership

• Own the full revenue metrics and market share position of your assigned portfolio.
• Drive measurable growth in applications, funded loans, and average loan size.
• Identify, quantify, and execute against performance gaps and revenue opportunities within each account.
• Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership.
• Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts.

Relationship Ownership & Business Development

• Serve as the primary relationship owner and trusted advisor for assigned clients.
• Build strong, credible relationships with operators and key stakeholders.
• Expand revenue through strategic account development, onboarding new locations, and deepening product adoption.
• Lead proactive growth conversations rather than reactive support interactions.

Portfolio Management

• Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts.
• Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential.
• Develop and execute strategic account plans aligned to each partner’s opportunity.

Partner Enablement & Operational Alignment

• Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding).
• Drive operational discipline to improve pull-through, speed, and borrower experience.
• Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance.

Performance Tracking & CRM Discipline

• Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends.
• Maintain accurate, actionable account and contact data in Salesforce.
• Use data to inform strategic decisions and prioritize time allocation.

Internal Leadership & Advocacy

• Represent client insights internally while protecting Zippy’s commercial interests.
• Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity.
• Influence cross-functional teams to prioritize initiatives that unlock portfolio growth.

Subject Matter Expertise

• Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements.
• Serve as a trusted expert for both clients and internal stakeholders.
• Continuously seek learning to strengthen commercial and operational effectiveness.

What You’ll Need

• Strong ownership mentality with comfort being accountable for revenue and performance metrics.
• Commercially driven with a sales-oriented mindset.
• High curiosity and strong diagnostic problem-solving skills.
• Naturally personable, friendly, and able to build trust quickly with a wide range of stakeholders.
• Strong interpersonal and communication skills, with the ability to navigate complex or difficult conversations constructively.
• Confidence operating with operators, owners, and senior stakeholders.
• Strong Salesforce/CRM proficiency and disciplined data management habits.
• Detail-oriented with strong follow-through and execution discipline.
• Ability to balance partner advocacy with Zippy-first business priorities.
• Experience in tech-forward, mortgage, fintech, or enablement environments preferred.
• SaaS experience and ability to articulate product value is a plus.
• Familiarity with the manufactured housing industry is a plus.

Important Applicant Information

• While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
• As a participating employer, we will use E-Verify to confirm employment eligibility.
• Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.

Total Rewards

At Zippy, we’re passionate about creating a workplace where people love to work. We offer a range of benefits and perks, including:

• Competitive Compensation: salary with potential for annual bonuses and variable pay.
• Equity for All: equity in the company.
• Remote Work: remote-first environment.
• Comprehensive Health Coverage: medical, dental, and vision insurance, plus subsidized STD, LTD, and life insurance.
• Flexible Spending Accounts: medical & dependent care FSAs.
• Training & Licensing Support: resources for training and licensing.
• Paid Time Off: generous PTO.
• Wellbeing Programs: access to wellbeing resources through our partners.
• Parental Leave: paid parental leave.
• No Meeting Wednesdays: mid-week break from meetings.
• Vibrant Slack Community: active remote Slack channels for collaboration.
• Career Growth: opportunity to grow within the company.

Beyond the tangible benefits:

• Core Values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule.
• Join a Growing Team: be part of a dynamic team at a pivotal moment in Zippy’s growth.
• Innovative Work: tackle unique challenges in the Manufactured Housing market.
• Supportive Culture: collaborative environment with respect and belonging.
• Diversity & Inclusion: committed to a diverse and inclusive workforce.
• Inspirational Leadership: guidance, mentorship, and support from leaders.
• Meaningful Impact: helping improve housing affordability and serving manufactured housing buyers.

Zippy is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.