Inside Sales Representative - Kendall Electric

Kendall Electric; Cincinnati (OH); On-site; USD 50,000 - 120,000; Full time

Job summary

Kendall Electric is seeking an Inside Sales Representative to join their team in Cincinnati, OH. This role involves engaging with customers, understanding their needs, and ensuring a smooth sales process. The ideal candidate will possess strong communication skills and a customer-focused attitude. This position offers opportunities for growth in a supportive, employee-owned company.

Qualifications

• 2 years’ customer service, sales or distribution experience.
• Ability to communicate well with all levels of the organization.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Close sales and achieve sales targets.
• Communicate and coordinate with colleagues, customers, and vendors.

Skills

Communication

Problem Solving

Teamwork

Education

HS diploma or GED

Tools

Microsoft Office

Eclipse ERP

Job description

Inside Sales Representative - Kendall Electric

Join to apply for the Inside Sales Representative - Kendall Electric role at Kendall Electric

Inside Sales Representative - Kendall Electric

2 days ago Be among the first 25 applicants

Join to apply for the Inside Sales Representative - Kendall Electric role at Kendall Electric

About Kendall Group

Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Inside Sales Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

About Kendall Group

Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for the Inside Sales Representative position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary:

Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative shall be motivated and well-spoken. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered. The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to close sales.

Exciting work you will do:

The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:

• Maintain a positive, empathetic, and professional attitude toward customers
• Respond promptly to customer inquiries
• Communicate with customers and vendors through various channels
• Acknowledge and resolve customer complaints
• Participate in sales and product training sessions
• Process orders and quotes in business system
• Provide vendor portal assistance to customers
• Maintain records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues, customers, and vendors as necessary
• Explain and articulate product features and applications
• Make recommendations to customers for product selections
• Make outbound calls to customers and follow up on quotes and leads
• Understand customers’ needs and identifying sales opportunities
• Maintain a database of current and potential customers
• Provide the customer product submittal sheets for their approval and track their progress
• Close sales and achieve sales targets
• Perform other duties and projects as assigned
  
  

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Understanding Others, Listening
• Problem Solving
• Teamwork and collaboration
• Priority Setting
  
  

What you’ll need:

• Work Experience: 2 years’ customer service, sales or distribution experience
• Education: HS diploma or GED
• Computer Skills: Proficiency in Microsoft Office; experience with ERP or computer systems
• Organization Skills: Excellent work ethic; good verbal, and written communication skills
• Cross-functional skills: Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
• Communication Skills: Ability to communicate well with all levels of the organization; provide excellent internal and external customer service; experience handling escalated customer requests; negotiation skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to see, talk and hear
• Ability to sit for 8 hours a day
• Physical Environment: Normal office environment;
• Travel: Occasional travel to branches or to business-related functions such as training or seminars
  
  

Qualifications we prefer but don’t require:

• Work Experience: 2 years’ electrical sales and customer service experience, Eclipse ERP experience
• Education: Associate or bachelor’s degree
  
  

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Customer Service

• Industries

  Wholesale

Referrals increase your chances of interviewing at Kendall Electric by 2x

Get notified about new Inside Sales Representative jobs in Cincinnati, OH.

Outside Sales Representative (Territory Manager)- Medical

Entry Level Account Manager - Cincinnati, OH

Cincinnati, OH $50,000.00-$120,000.00 5 months ago

Cincinnati, OH $40,000.00-$45,000.00 2 days ago

National Account Manager - O'Keeffe's FDM

Metal Fabrication Machinery Sales Outside Representative and Tech Support Location in Ohio, Indiana, Michigan, Kentucky

Inside Sales Representative - Kendall Electric

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.