Inside Sales - Instrumentation Products

SunSource; Marietta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

Carotek, a SunSource company, seeks an energetic Inside Sales professional to provide technical customer service and support to our Marietta, GA office. The role involves answering technical inquiries, preparing quotations, and assisting the outside sales team to identify optimal products for customer applications.

Requirements include an Associate’s Degree (Business or Engineering) with 3+ years in inside sales within the Industrial Fluid Process industry, plus strong mechanical aptitude and

Qualifications

• Associate’s Degree (Business or Engineering) or equivalent; Bachelor’s preferred.
• 3+ years in Inside Sales in Industrial Fluid Process industry or related field.
• Strong mechanical aptitude and ability to read drawings/electrical schematics.

Responsibilities

• Provide outstanding service to customers and support to outside sales staff.
• Answer calls and respond to technical questions on products or systems.
• Identify correct products and advise on substitutions or modifications when needed.
• Prepare detailed product quotations including price, discounts, and shipping.
• Coordinate with service technicians and managers to resolve complex problems.

Skills

Mechanical aptitude

Technical customer service

Problem solving

Communication

Education

Associate’s Degree (Business or Engineering)

Tools

Microsoft Office

Prophet 21

Job description

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronicsand municipal products. www.carotek.com

Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a mechanical aptitude, enjoy solving problems, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team.

In this role, you will be responsible for:

Providing outstanding service to our customers and support to the outside sales staff

Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems

Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary

Selecting and specifying products based on customer application and design prerequisites

Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager

Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines

Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information

Obtaining purchase order number and/or credit card information from customer

Conferring with Accounting to research and resolve invoicing or credit discrepancies

Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

This is a full-time in-office position at our Marietta, GA headquarters. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program. Other majors and experience will be considered.

Or

Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry.

Preferred Attributes

Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude

Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence

Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric

Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).