Inside Sales Representative II

Avnet; Minnesota; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K and Pension Plan

Paid Holidays

Health Insurance

Education Assistance

Employee Wellness

Job summary

Avnet, a Fortune 500 technology distributor, seeks an Inside Sales/Customer Service professional in Minnesota. You will sell products and solutions to new and existing accounts via inbound/outbound communications while building trusted relationships and driving revenue.

Typically requires 2+ years in related roles; a high school diploma or equivalent is required. Proficiency in SAP/ERP and Excel will help deliver pricing, quotes, and timely order fulfillment.

Qualifications

• Two years of related experience in inside sales or customer service.
• Knowledge of SAP/ERP and Excel for data analysis and order management.
• Strong communication and teamwork skills.
• Ability to respond to inquiries and manage orders from initial contact to fulfillment.

Responsibilities

• Delivers solutions and identifies new opportunities to improve the customer experience.
• Responds to sales inquiries from prospective and existing customers to promote offerings.
• Provides timely and accurate information requests from customers.
• Monitors sales activities to meet customer requirements from contact to fulfillment.
• Expands sales with existing accounts through high-level customer service and knowledge.
• Collaborates with product, materials, field sales and suppliers to coordinate efforts.
• Communicates current product information and provides pricing, quotes and input on solutions.
• Coordinates inventories, delivery lead times and unit prices.
• Performs other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Tools

SAP

ERP

Excel

PowerPoint

WebEx

QuoteFX

SupplierWin

Job description

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product's lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We're driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what's next at Avnet!

Job Summary:

Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to the company. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics.

Principal Responsibilities:

• Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.


• Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.


• Promptly and accurately responds to prospective or existing customer information requests.


• Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.


• Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., Distribution Total Available Market (DTAM), projects in pipeline, critical start dates).


• Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales and suppliers.


• Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.


• Coordinates existing customer requirements for inventories, delivery lead time and unit prices.


• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.


• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.


• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.


• Collaboration with other departments or customers/teams may be required to perform role. May frequently respond to requests from others, internally or externally.

Work Experience:

Typically requires a minimum of two years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Distinguishing Characteristics:

• Possesses thorough knowledge of solutions or assigned products in a specific brand.


• Exhibits the ability to identify new qualified customers for inclusion in Avnet's portfolio of smaller and less complex accounts.


• Might be required to occasionally travel to customer sites or attend training including some overnight travel.


• Intermediate knowledge of systems such as SAP, ERP, order management.


• Working knowledge of Excel skills allowing for problem solving, formulas, analysis, formatting and manipulation of data.


• Working knowledge of QuoteFX, SupplierWin, PowerPoint, WebEx.

#LI-AMER

What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off


• 401K and Pension Plan


• Paid Holidays


• Family Support (Paid Leave, Surrogacy, Adoption)


• Medical, Dental, Vision, and Life Insurance


• Long-term and Short-term Disability Insurance


• Health Savings Account / Flexible Spending Account


• Education Assistance


• Employee Development Resources


• Employee Wellness, Leadership Development and