Inside Sales Representative I Sales - Inside Sales

Builders FirstSource; Seneca (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Builders FirstSource in Seneca, SC, is seeking a Sales Associate to assist retail customers with product inquiries and sales. Responsibilities include providing customer service via various channels, managing orders, conducting workshops, and participating in store upkeep. Ideal candidates will have a high school diploma or GED, sales experience, and knowledge of company products. The role may require lifting and carrying heavy materials. This position offers opportunities to work in a dynamic environment.

Qualifications

• High school diploma or GED and six months sales-related experience preferred.
• Knowledge of company products and basic sales techniques required.

Responsibilities

• Assist retail customers with product inquiries and orders.
• Provide material estimates and quotes.
• Resolve customer complaints and assist in store housekeeping.

Skills

Customer service

Sales techniques

Communication skills

Microsoft Office

Material handling

Education

High school diploma or GED

Job description

Seneca SC Yard - 101 Lumber Lane, Seneca, South Carolina, United States of America

Job Description

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

Essential Duties and Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Minimum Requirements

High school diploma or GED and six (6) months sales-related experience; or equivalent combination of education and experience.

Competencies

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Work Environment / Physical Activity

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day; stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching, extending the hand(s) and arm(s) in any direction.

Equal Opportunity Statement

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

ADA Accommodation Statement

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail] . Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.