Inside Sales Representative - Eurofins Drinking Water and Wastewater Central, LLC

Eurofins; South Bend (IN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Dental and vision options

Job summary

Eurofins Environment Testing (USA) seeks an Inside Sales Representative to support the lab’s client service and sales activities. The role coordinates RFPs, onboarding, leads, and new opportunities for municipal targets while maintaining strong customer relations.

The position offers full-time exempt status, with a remote option, typical 9am–5pm hours, and a compensation range of $65,000–$75,000 per year, DOE. Benefits include robust medical, 401(k) with match, and PTO.

Qualifications

• BS/BA in Chemistry or related field.
• 2+ years inside sales or customer service experience.
• Authorization to work in the United States without sponsorship.
• Professional working proficiency in English.

Responsibilities

• Coordinate RFP submittal and manage contract documents.
• Onboard new customers and direct new leads.
• Maintain CRM database and account details; track activities.
• Quote, take orders, and follow up on invoices and A/R issues.
• Provide superior customer service and assist with logistics scheduling.
• Act as liaison between labs, sales, and clients to fulfill requests.

Skills

Inside sales

Customer service

CRM software

English proficiency

Education

BS/BA in Chemistry

Tools

CRM software

Job description

Inside Sales Representative - Eurofins Drinking Water and Wastewater Central, LLC

• Full-time
• Compensation: USD 65,000 - USD 75,000 - yearly

Eurofins Scientific is a network of independent companies providing a unique range of analytical testing
services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With over 50 laboratories and more than 40 service centers nationwide, Eurofins Environment Testing provides full-service environmental analysis across all 50 states. Our network supports public and private clients—including DoD, DOE, and municipalities—through robust logistics and continuous investment in people, technology, and infrastructure. We offer comprehensive testing for air, water, soil, sediment, tissue, and waste, covering a wide range of analytes including PFAS, metals, VOCs/SVOCs, dioxins/furans, radiochemicals, and more.

The Inside Sales representative serves as the laboratory’s primary point ofcontact for client service and/or sales related activities.This role will support our outside sales team by coordinating RFP submittal, managing contract
documents, customer onboarding, directing new leads or RFP notices, and generating/managing new
leads for medium and small municipal targets.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminologyand company operations
• Become proficient in use of all aspects of Laboratory Information Management System (LIMS),especially sales and client related activity.
• Serving as the laboratories’ primary point of contact for client service and/or sales relatedactivities;
• Identify new opportunities and customers and maintain order frequency through phone and email. Follow up with inbound leads daily and develop a working knowledge of accounts.
• Responsible for managing accounts through the entire sales process including quoting, takingorders, checking on invoices and following up on A/R (Accounts Receivable) issues
• Utilize CRM software with existing and future customers; maintain pertinent account details -record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion.
• Assesses competitors by analyzing and summarizing competitor information and trends; identifying sales opportunities.
• Maintain CRM database of prospective clients and opportunities
• Tracking weekly, monthly, and quarterly performance and sales metrics
• Closing sales and working with client through closing process
• Work in conjunction with sales department providing information to or about new and existingclients
• Provide support to outside sales – quoting, bid preparation, lead management
• Deliver qualified opportunities tor team members
• Identify potential opportunities for outside sales to recover lost services
• Respond to all inbound sales calls and client services related issues in a timely manner
• Provide superior customer service and assist with related duties (taking and entering orders,confirming and scheduling of logistics orders and other aspects of customer service- relatedassistance)
• Tracking the progress of all laboratory production efforts;
• Advising clients in a professional manner of any scheduling conflicts, possible delays, or otherproblems which may arise;
• Resolving any questions or issues that clients may have with regard to our services;
• Ordering and possible prep of bottle kits for use by clients in their sampling efforts (asnecessary);
• Generating and reviewing of reports/EDDs (Electronic Data Deliverables) as necessary prior to release;
• Record and respond to customer requests and concerns while implementing an “on time” trackingsystem for in-house projects according to account assignment. Act as communicator betweenlabs, administrative areas and clients.
• Communicates client information or requests to labs, sales, sample management, field services, QA, accounting/billing, or QC management when specific request is outside customer servicerepresentative’s area of expertise, or when appropriate department is unavailable for clientrequest. This includes completion of appropriate forms to facilitate sample container preparation and delivery, sample pickup, rush sample notification, complaint forms and requests for price quotation, result interpretation, or analysis recheck and review.

• Education: BS/BA in Chemistry, Sciences, Marketing, or related field (fouryears experience may substitute for a degree)
• Experience: 2+ years inside sales or customer service experience
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.

This is a full time exempt position (can be remote) - Monday to Friday 9 am to 5 pm with possible weekends and longer hours.

Compensation: $65,000 - $75,000 / annually (DOE).

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

To learn more about Eurofins, please explore our website www.eurofinsus.com

We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.