Inside Sales Representative - Call Center

Turner Pest Control; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) Savings Plan

Paid time off & holidays

Paid training

Career advancement opportunities

Job summary

Turner Pest Control seeks an inside sales/support specialist to handle high-volume inbound inquiries and convert them into sales while delivering excellent customer service.

You will assess client needs, prepare estimates, and document data in our CRM. Outbound outreach and pipeline development are also important, with scheduling and follow-up handled to close business.

Qualifications

• 2-3 years in a customer-facing role in sales or service.
• Bilingual English & Spanish preferred.
• Comfort with learning new software and tech.
• Self-motivated and competitive with a win mindset.
• Experience solving problems in a work setting.
• Thrives in a fast-paced environment.
• Able to manage time and multitask while focusing on customers.
• Able to learn pest control knowledge through training.

Responsibilities

• Handle high-volume inbound customer inquiries and assist with sales.
• Conduct consultative needs assessments and document data in CRM.
• Provide service estimates and deliver electronic proposals.
• Collect payment information and close sales.
• Develop outbound sales pipeline and schedule services.
• Notify customers of service and perform follow-ups on leads.

Skills

Customer-facing experience

Bilingual English/Spanish

Time management

Sales mindset

Problem solving

Tech/CRM adoption

Fast-paced adaptability

Education

High school diploma (Associate or higher preferred)

Tools

PestPac

Job description

If you have a background in inside sales/sales support or account-based customer management, Turner Pest Control has an exciting opportunity for you! The success of most businesses is based on two things: quality service and skilled sales personnel. Pest Control is no different! This position will allow you the opportunity to connect with large amounts of inbound customers as well as doing outbound calling to build your pipeline - all to consult with them on their pest control needs, identify sales opportunities, and close & retain business.

Turner Pest Control is always on the lookout for top-talent and when we find it, we give it a home. We offer a stable career opportunity with a company that is growing daily with doors opening for professional development and advancement all the time!

What You'll Get...

Health And Well-being

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security

• Competitive hourly compensation
• 401(k) Savings Plan
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance

• Enjoy stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do...

As a Residential Account Representative for Tuner Pest Control, you'll focus not just on sales, but on customer service as well as you respond to high-volume inbound customer inquiries. You'll become an expert in Turner Pest Control products, services, programs, and pricing. On the day-to-day, you'll manage all aspects of the inbound business-to-consumer journey - handling inbound leads by phone/website submissions/3rd party lead generation software, conducting a consultative needs assessment, documenting customer data in our web-based CRM, providing estimates for services, delivering electronic proposals, and collecting payment information. You'll also be responsible for outbound sales activities and developing your pipeline. You'll schedule services, provide notification of service, and ensure adequate follow-up on open leads, providing outstanding customer service all along the way.

Who You Are...

• 2-3 years in a customer-facing role within the sales or service industry
• Bilingual ability in English & Spanish (preferred)
• Comfort with learning and using new technology & software/apps (PestPac experience preferred)
• A self-motivated and competitive mindset with a desire to win
• Experience with and examples of problem-solving in a work environment
• The ability to thrive in a fast-paced environment
• The ability to effectively manage your time, prioritizing multiple tasks, maximizing performance while remaining customer-focused i.e. understanding customers' needs, handling objections, and closing business
• The ability to learn and retain complex pest control industry knowledge (i.e. general pest information, treatment methods, service protocols, etc.) through company provided online, field, and classroom training
• A high school diploma (Associate or higher preferred)
• Legal eligibility to work in the U.S.

Who We Are...

Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round.

EOE/M/F/Vet/Disabled

Turner Pest Control is a Drug-Free Workplace

Salary: $50000 - $70000 per year