Inside Sales Representative - Cabinets

US LBM Holdings, LLC; Sturgeon Bay (WI); On-site; USD 38,000 - 56,000; Full time

Job summary

Wisconsin Building Supply, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support to outside sales representatives. This role will prepare quotes and supply product dimensions, both in person and over the phone.

You will respond to inquiries, initiate calls to generate sales, enter orders, coordinate deliveries, maintain stock levels, and build strong customer relationships while upholding safety

Qualifications

• High School Diploma or GED required.
• 1-3 years in building material industry or inside sales preferred.
• Strong customer service and communication abilities.

Responsibilities

• Respond to customer inquiries on products, prices, orders, and deliveries.
• Initiate calls to generate sales and clarify customer needs.
• Enter work orders, returns, and service requests; file paperwork.
• Coordinate purchase and delivery of special products and pricing.
• Manage project schedules with sales, jobsites, and customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Resolve back orders and billing issues; support pricing activities.
• Develop and grow professional customer relationships.
• Address jobsite issues and customer problems.

Skills

Customer relations

Communication skills

Inventory control

Cash handling

Basic computer skills

Education

High School Diploma or GED

Tools

Point-of-sale system

Job description

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, builders hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and additional building materials.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.