Inside Sales Representative - Animal Health

AmerisourceBergen; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

A leading company in animal health care is looking for an Inside Sales Representative to enhance customer relationships and drive sales. The role involves proactive outreach, customer support, and collaboration with Territory Managers. Candidates with a background in veterinary technology and customer service experience are encouraged to apply.

Benefits

Comprehensive benefits package

Professional development opportunities

Health and wellness support

Family support programs

Qualifications

• Preferred educational background in Veterinary Technology or similar.
• 3 years in a veterinary clinic or 2+ years in an animal health call center.

Responsibilities

• Place proactive outbound calls to establish business relationships.
• Assist accounts with sales orders and customer service issues.
• Develop customer loyalty through excellent service.

Skills

Effective communication

Customer service orientation

Knowledge of products

Self-motivation

Sense of urgency

Education

Associate’s degree in Veterinary Technology

Bachelor’s degree in animal health or equivalent

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Our team members are at the heart of everything we do. At MWI Animal Health, as part of the Cencora family of companies, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference in the animal health care industry, we invite you to apply today!

The Inside Sales Representative is responsible for placing proactive outbound calls to established accounts and potential prospects. They have an assigned territory or accounts, and are responsible for developing, maintaining, and implementing long-term business partnerships with assigned accounts. This position is responsible for driving revenue growth and customer satisfaction by assisting accounts using both incoming and outbound sales strategies and superior customer service skills.

Primary Duties and Responsibilities:

1. Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
2. Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
3. Initiate proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
4. Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
5. Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
6. Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
7. Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
8. Attend weekly sales meetings to keep informed on new products, industry changes, and updates within Animal Health.
9. May process orders for a Territory Manager (TM).
10. Monitor backorder status for accounts.
11. Share relevant information regarding assigned territory or accounts with TM partner.
12. Contact accounts to gather information, offer specials and programs, and communicate industry updates that benefit the account and the company.
13. Support general queue sales calls as needed.
14. Travel requirements are minimal.

Experience and Educational Requirements:

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred. Three years’ experience working in a veterinary clinic or two or more years of progressively responsible experience in an animal health call center environment is necessary.

Minimum Skills, Knowledge and Ability Requirements:

• Knowledge of products: proficiency in explaining, selling, and administering products; refers customers to appropriate resources.
• Effective communication: speaks effectively in individual or group situations, recognizes and presents information appropriately, and strives for high-impact delivery.
• Customer service orientation: responsive to customer needs, establishes effective relationships, and takes appropriate actions.
• Sense of urgency: responds quickly to operational changes related to department priorities.
• Self-motivation: develops objectives and strategies for personal achievement.
• Work commitment: pursues goals persistently and exerts extra effort when needed.

What Cencora Offers

We provide a comprehensive benefits package supporting our inclusive culture and your well-being, including health, wellness, family support, professional development, and more. For details, visit https://www.virtualfairhub.com/cencora.

Full-time salary range: $42,600 - $60,940. Actual salary may vary based on location and specific state adjustments.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and reasonable accommodations for individuals with disabilities. For accommodation requests, contact 888.692.2272 or [e-mail].