Inside Sales Representative - After Sales

JCB North America; San Antonio (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

JCB North America seeks an Aftersales Coordinator to join the team in San Antonio, providing liaison between dealers, customers, and HQ. You will manage inquiries, orders, and logistics, while supporting the Aftersales process from lead generation to parts delivery.

The role emphasizes negotiation, CRM utilization, account management, and accurate quotes. A strong customer-service mindset and ability to work with regional teams are essential.

Qualifications

• Bachelor’s or Master’s degree in business or related field.
• Must pass drug screens, background checks, and any pre-employment tests, per applicable law.

Responsibilities

• Follow up qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close every lead.
• Manage all customer and dealer inquiries and respond within twenty-four hours.
• Serves as a primary point of contact for the field After Sales Staff to resolve order inquiries.
• Performs projects for the Aftersales Team as required.
• Conduct regular traction meetings to focus on individual development.
• Manage CRM database to ensure accurate tracking of prospects and opportunities.
• Provide timely and accurate quotes to customers and dealer partners.
• Provide weekly reporting on sales activity and pipeline.
• Proactive order management and customer service.
• Support sales campaigns and promotional activities.
• Other duties as assigned

Skills

Selling skills

CRM systems

Salesforce

Customer management

Education

Bachelor’s or Master’s degree in business

Tools

Microsoft Office

Salesforce

Job description

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

Position Purpose

This position is a fantastic opportunity to join the growing JCB Aftersales Team, reporting directly to the GM Aftersales. The role will task the candidate to demonstrate their selling skills while developing a wider skills base in negotiation, problem solving, CRM system use, customer, and account management. The applicant will be the primary point of contact between our regional Aftersales Teams, dealers, customers, and our company HQ in Savannah GA. This individual will gain experience in the full Aftersales process from lead generation to parts delivery; qualifying sales leads, communicating with customers, facilitating JCB dealer parts orders, and managing logistics requests. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. The candidate will ensure dealer inquiries are given personalized attention and are treated as a priority.

Position Type

Full Time, Exempt

Location

JCB North America, 13210 Palo Alto Road, San Antonio, TX 78224

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Follow up qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close every lead.
• Manage all customer and dealer inquiries and respond within twenty-four hours.
• Serves as a primary point of contact for the field After Sales Staff to resolve order inquiries.
• Performs projects for the Aftersales Team as required.
• Conduct regular traction meetings to focus on individual development.
• Manage CRM database to ensure accurate tracking of prospects and opportunities.
• Provide timely and accurate quotes to customers and dealer partners.
• Provide weekly reporting on sales activity and pipeline.
• Proactive order management and customer service.
• Support sales campaigns and promotional activities.
• Other duties as assigned

Minimum Qualifications

• Bachelor’s or Master’s degree in business or a related field.
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• Experience in Aftersales or Marketing.
• Experience in equipment, machinery, or construction Aftersales.
• Strong technical aptitude or understanding of heavy equipment.
• Knowledge of customer support systems/procedures or channels of distribution.
• Salesforce and CRM knowledge and experience.

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.