Inside Sales Representative 2

Precision Castparts Corp. (PCC); Irvine (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

PTO 80 hours per year

10 paid holidays

Medical insurance

Dental & Vision insurance

401(k) plan

Quarterly cash bonus

Job summary

Precision Castparts Corp. in Irvine, CA is seeking an Inside Sales/Account Management professional to respond to customer inquiries, enter orders, and maintain strong customer relations.

You will quote prices using internal data, coordinate with estimators, and ensure accurate order entry while protecting the company's financial interests. You will act as a liaison across departments to resolve shipping delays and ensure timely deliveries, while maintaining documentation and ensuring adherence

Qualifications

• Ability to read and interpret business-related documentation.
• Strong written and verbal communication skills.
• Experience working with outside customers to resolve inquiries.
• Proficiency in Microsoft Word and Excel (V-lookup, Pivot).
• Knowledge of ERP systems and customer portal applications.

Responsibilities

• Act as an account manager for strategic customers.
• Provide customer quotations based on pricing data and estimates.
• Coordinate with Estimator/Inside Sales for pricing guidance.
• Investigate shipping dates and resolve delays with customers.
• Communicate clearly with customers, distributors, and suppliers.
• Complete PO reviews to ensure accurate entry and matching quotes.
• Document responses and meet deadlines for bids and orders.
• Coordinate across departments for pricing, shipping, and delivery dates.
• Utilize data/tools to level-load the shop and support returns/adjustments.
• Maintain access to customer portals and cross-train with Inside Sales.

Skills

Business documentation

Communication skills

Customer resolutions

Excel (VLOOKUP, Pivot)

ERP systems & portals

Education

Bachelor's in Marketing/Business/Engineering

5–10 years inside sales/account management

B2B sales experience

Tools

ERP systems

Customer Portals

Job description

Job Details

Country: United States of America
State/County: California
City: Irvine
Division: Fasteners
Company: SLC
Function: Sales
Workplace Type: On-Site
Position type: Full Time

Position Summary:

Responds to assigned customer's inquiries and requests, enters orders, and resolves issues. Responsible for maintaining good customer relations and acting as a backup for an assigned group of customers. Completes all necessary follow-up including documentation and coordination. Handles confidential pricing structure data and customer account data. Responsible for protecting the company's financial interests and good customer relations through accurate and consistent price quotes to customers while executing the Company's pricing strategy. Performs essential departmental policies and procedures with little to no supervision.

Primary Duties & Responsibilities:

• Acts as an account manager to an assigned set of strategic "B" level customers.
• Provides customer quotations based on the internal sales strategy, pricing database, cost database, and/or estimated costs provided by the estimating department.
• Coordinates with Estimator or Inside Sales Manager for appropriate prices or to correct inconsistencies in pricing when there is missing or conflicting data, or the data conflicts with pricing guidance.
• Investigates and resolves problems concerning manufacturing ship dates. Acts as a liaison between the company and customer to expedite or amicably resolve delinquent shipments.
• Always communicates clearly, courteously and professionally with customers, distributors, internal customers / suppliers, and other business contacts.
• Completes both company and customer documentation, such as Purchase Orders (P.O.) reviews, to ensure final order is entered into the system correctly and matches what was offered to the customer.
• Completes all documentation in a timely manner and submits responses to customers that meet the deadlines provided (e.g. bid close dates).
• Coordinates with various departments to ensure continuity of pricing, shipping, and delivery dates.
• Utilizes available data and tools to assist in level loading the shop.
• Facilities product returns and invoice adjustment.
• Processes and adjusts for returned goods in the customer file by issuing replacement orders, credit memos, etc., to maintain and auditable transaction log.
• Maintains network access to assigned customer portals.
• Acts as a backup to a secondary set of customers by maintaining a good working relationship with key contacts, maintaining access to customer portals, and cross training with assigned Inside Sales Representative to ensure continuity.
• Works to understand customer demands and provides value added ordering suggestions to ensure customer needs are met. Provide insight and data to Inside Sales Manager and Outside Sales team.
• Complies with all company policies and safety rules.

Required Skills and Experience:

• Ability to read and interpret business related documentation
• Strong written and verbal communication skills
• Experience working with outside customers to find resolutions for inquiries
• Proficiency in Microsoft Word and Excel including use of V-lookup and Pivot table functions
• Knowledge of ERP systems and Customer Portal Applications

Education

• Bachelor's degree in Marketing or Business Administration, Engineering, or another related field highly preferred
• 5 to 10 years of experience in inside sales or account management in an aerospace or other regulated manufacturing environment.
• Experience with business to business sales highly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For informational purposes only, the range of pay for this role is $21.50 to $32.25 US Dollar (USD) Hourly based on a variety of factors.

• For informational purposes only, this role is eligible to participate in the Company's Quarterly Cash Bonus Plan, paid out at the quarterly bonus factor of 1X the Company's bonus multiple, based on the Company's performance in the applicable quarter.
• Employees will receive 80 hours paid time off every year.
• Employees will also receive 10 paid holidays.
• Employees (and their families) are eligible to participate in the company's medical, dental, vision, and basic life insurance.
• Employees are eligible to enroll in the Company's 401(k) plan.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.