Inside Sales Representative

Lightpath; Wakefield (MA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Annual bonus

401k match

Job summary

Lightpath is hiring an Inside Sales Representative to handle inbound inquiries and conduct outbound dialing to generate qualified leads and new customers. You will schedule appointments for Account Executives and support data validation and marketing programs as directed by management.

The role requires tele-sales experience, strong communication, and the ability to work in a fast-paced environment. Lightpath supports a hybrid work model with office days and remote days based on business needs.

Qualifications

• Associates degree or equivalent experience preferred.
• 1+ years tele-sales/telemarketing experience.
• Articulate, with strong oral and written communications skills.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• High attention to detail, ability to multi-task with strong communication skills.

Responsibilities

• Handle inbound prospective inquiries and conduct outbound calls to generate qualified leads.
• Schedule appointments for Account Executives to meet with prospective customers.
• Maintain knowledge of all products and services.
• Enter leads timely and accurately into Salesforce CRM.

Skills

Tele-sales/telemarketing

Communication

Customer service

Detail oriented

Multi-tasking

Education

Associates degree or equivalent experience

Tools

Salesforce CRM

Job description

About Lightpath

Lightpath is building the fiber infrastructure the digital economy depends on - owning, operating, and expanding dense, high-performance networks for enterprises, public institutions, carriers, and cloud innovators. Our all-fiber network supports mission-critical environments, from financial markets and healthcare systems to AI platforms and next-generation cloud architectures. As we expand across the Northeast and into high-growth markets nationwide, we invest ahead of demand - building infrastructure with precision, resilience, and accountability.

To support that growth, we’re building a team of people who take ownership, think long-term, and take pride in tackling complex work with care and integrity. At Lightpath, every role contributes to infrastructure that powers critical systems and real-world outcomes. We look for individuals who value precision, accountability, and collaboration and who want to help build networks, processes, and partnerships that are engineered to last.

Job Summary

The Inside Sales Representative is responsible for handling inbound prospective customer inquiries and conduct outbound telemarketing activities to prospective customers with the objective of generating qualified leads that result in sales to “New Customers”.

The Inside Sales Representative is responsible for conducting outbound telemarketing efforts to existing customers in support of data validation and customer marketing programs as directed by management.

Responsibilities:

• Responsible for handling inbound prospective inquiries.
• Understands and communicates knowledge of all products and/or services.
• Responsible for determining qualification of prospect based on company guidelines.
• Schedule appointments for Account Executives to meet with prospective customers.
• Work with Director, Sales Leadership and Account Executives to create prospective targets.
• Responsible for performing any and all administrative tasks & ensuring documentation is completed in a full and accurate manner.
• Responsible for meeting company standards and sales objectives pertaining to quantity and quality of work performed on an ongoing basis. Responsible for performing all work-related tasks in a manner that is compliant with policies and procedures.
• Demonstrates professional salesmanship through the use of highly developed telemarketing techniques and effective presentation skills.
• Responsible for performing timely and accurate lead entry of each sales transaction made as well as updating Salesforce CRM as required.
• Provides constant feedback to relevant departments regarding competitive information gathered.

Key Measures of Success Include:

• Outbound call volume.
• Data quality.
• Lead generation & qualification.
• Sales appointment generation.
• Attendance and participation in Sales meetings.

Qualifications

• Associates degree or equivalent experience preferred.
• 1+ years of relevant work experience in tele-sales/telemarketing.
• Ability to work closely with other functional areas.
• Articulate, with strong oral and written communications skills.
• Ability to work in a fast-paced environment.
• Basic PC / Keyboard skills required.
• Strong customer service skills.
• High attention to detail, ability to multi-task with strong communication skills.
• High level of energy and commitment as well as the desire to succeed.
• This role offers a hybrid work arrangement, requiring employees to work from the office 3 days/week and remotely for the remaining days, based on business needs and team requirements.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, and local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in Massachusetts. The pay range at the time of posting in the specified locations is $60,000 - $75,000/year and is eligible for commission under the company's commission plan.Pay ranges are supplied in compliance with Massachusetts law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.