Inside Sales Representative

Figma; San Francisco (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Equity

Health coverage (medical, dental, and视

Retirement plan with company contrib

Parental leave

Mental health benefits

Paid time off

Job summary

Figma is seeking an Inside Sales Representative to grow our existing customer base from our New York City hub or San Francisco hub. This full-time role targets a late January to February 2027 start date, with a pay transparency disclosure and comprehensive benefits.

You will communicate with accounts about Figma’s platform and pricing, close inbound requests for expansions, manage renewals and billing, and qualify inbound opportunities while collaborating with Marketing and Support teams to

Responsibilities

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
• Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
• Manage inbound billing requests (such as processing renewals and changing payment term/method)
• Close targeted outbound account renewals
• Qualify and handle inbound sales requests
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products

Job description

Location: San Francisco, CA • New York, NY

Department: Early Career

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a strong foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.

This is a full time role that can be held from our New York City hub or San Francisco hub. Our team is targeting a late January to February 2027 start date.

What you'll do at Figma:

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
• Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
• Manage inbound billing requests (such as processing renewals and changing payment term/method)
• Close targeted outbound account renewals
• Qualify and handle inbound sales requests
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products

We’d love to hear from you if you have:

• Desire to build career in Sales - ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
• Strong technical aptitude with ability to learn new products, processes, and policies as we go
• Collaboration across multiple teams (such as Sales, Support, Billing, and Marketing)
• Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with a strong inner motivation to over-achieve
• Exposure to or interest in product development and web-based collaborative tools

While it’s not required, it’s an added plus if you also have:

• B2B SaaS experience
• Customer-facing Sales/Support experience
• Multilingual (Spanish or Portuguese)

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

• Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off.
• Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations.
• For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees.
• Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval.
• In addition, the company provides 10 paid sick days annually for non‑exempt full‑time employees.
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts.
• Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non‑sales roles.
• All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Hourly Base Pay Range: $26.96—$26.96 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

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