Inside Sales Representative

Woodgrain; Sacramento (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation (base pay + 1

Career advancement opportunities

Medical, Vision, Dental Insurance

Paid time off and holidays

401(k) Retirement Plan with company 1

Job summary

Windsor Windows & Doors, a division of Woodgrain, seeks an experienced Inside Sales Representative in California to support branch sales efforts, convert inquiries, quote products, and manage customer communications. The role emphasizes timely order processing, delivery coordination, and relationship building with dealers.

The candidate will handle inbound inquiries, make outbound calls, and partner with the Sales Manager to achieve sales plans.

Qualifications

• Associate degree or equivalent; Bachelor’s degree preferred.
• 3–5 years’ related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Work with customers to convert inbound inquiries into actual sales.
• Overcome technical and business objections for prospective customers.
• Emphasize salable features, quote prices, and prepare sales orders.
• Make outbound sales calls based on plans from the Sales Manager or General Manager.
• Develop and maintain customer relationships.
• Estimate delivery dates based on product knowledge, orders, production, and schedules.
• Investigate and resolve customer problems, including warranty service.
• Update customers of changes to delivery dates.
• Enter new customer data and other sales information into the database.
• Comply with company policies and procedures.
• Communicate with buyers about shortages or quality issues.
• Perform additional duties as assigned.

Skills

Customer service

Phone rapport

Multi-tasking

Results driven

Education

Associate degree or equivalent; Bachelor's preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Career Opportunities: Inside Sales Representative (5742)

Windsor Windows & Doors, a division of Woodgrain, manufactures wood, vinyl and cellular PVC windows and patio doors. We specialize in designing and crafting quality products to the customer’s exact specifications. With manufacturing facilities in Iowa and North Carolina, our products are sold throughout the United States, Mexico, and Canada.

Windsor Windows & Doors aspires to be the window company that is Easy To Do Business With. This means that we strive to provide superior service, meet the highest of standards, adapt to changing market conditions, and exceed customer’s expectations. We are committed to building quality products and building lasting relationships within the residential construction industry.

We have been successful because of the diligence and hard work of our people, and the employees are recognized as the company’s most important asset. It is our mission to create a workplace where people feel supported, encouraged, valued, and respected.

Woodgrain is seeking an experienced candidate to join our sales team. With a vast selection of some of the industry's top building products and millwork- including doors, moulding, columns, decking, and more- we provide our dealers with top-of-the-line products from the best supplier brands in the country.

The Inside Sales Representative is responsible for supporting the sales efforts of the branch to ensure the successful execution of sales plans. The Inside Sales Representative sells, quotes, and promotes the building materials program in addition to ensuring prompt and accurate communication with customers on their orders and delivery dates.

Compensation and Benefits

• Competitive compensation package (base pay & commission)
• Career advancement opportunities
• Medical, Vision, Dental Insurance
• Paid time-off (PTO) and company paid holidays
• 401(k) Retirement Plan with company match

Essential Duties and Responsibilities

• Work with customers to convert inbound inquiries into actual sales.
• Overcome technical and business objections for prospective customers.
• Emphasize salable features, quotes prices, and prepares sales orders for orders obtained.
• Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager.
• Develop and maintain customer relationships.
• Estimate date of delivery to customer based on product knowledge, order processing, production and delivery schedules.
• Investigate and resolve customer problems, including warranty service.
• Update customers of any changes to the promised delivery date.
• Enter new customer data and other sales data for current customers into computer database.
• Comply with required company policies and procedures.
• Communicate with buyers on product shortages or quality issues.
• Additional duties may be assigned.

Education and Experience

• Associate's degree or equivalent from a two-year College or technical school; Bachelor's degree preferred
• 3-5 years' related experience and/or training; or equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Proficient computer skills; experience using Microsoft Excel, Word, Outlook, and PowerPoint (intermediate or advanced).
• Must exhibit customer service skills and the ability to develop relationships over the phone.
• Results driven and ability to generate innovative and creative solutions to problems.
• Ability to develop quick rapport with employees and customers.
• Possesses general business acumen.
• Ability to manage multiple projects

Summary of Company Benefits:

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) with a Company Match
• Group Term Life Insurance and AD&D
• Employer Paid Long-Term & Short-Term Disability
• Voluntary Supplemental Hospital and Accident Plans
• Employee Assistance Program
• 8 Company Paid Holidays & 1 Floating Holiday
• Paid Time Off (PTO)

Equal opportunity employment | Competitive compensation and benefits | Pre-employment drug screen and background check required