Inside Sales Representative

US LBM Service Co; Rogers (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Ridout Lumber and Meek's, a divisions of US LBM Holdings, seeks an Inside Sales Representative in Rogers, AR. You will assist with new and existing customer sales, provide product support to outside sales, and prepare quotes and product information over the phone or in person.

The role requires 1–3 years in inside sales and knowledge of building materials, with focus on customer service and accurate order processing. High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• 1-3 years of inside sales experience preferred.
• 1-3 years of experience in building material industry desirable.

Responsibilities

• Respond to inquiries about product selection, pricing, orders, deliveries and installations.
• Initiate calls to customers to generate sales.
• Enter orders, returns, credits and service requests; file paperwork.
• Coordinate purchase and delivery of special products; check pricing and availability.
• Manage project schedules with outside sales, sites and customers.
• Maintain stock levels on floor and in stockroom.
• Research credits, returns and late payments as needed.
• Resolve backorders, billing issues and price lists.
• Develop and grow relationships with customers and resolve issues.

Skills

Customer service

Interpersonal skills

Written communication

Inventory control

Cash handling

Education

High School Diploma or GED

Job description

Ridout Lumber and Meek's combine over 150 years of trusted service and deep local relationships across Arkansas and Missouri to deliver top-tier building materials and customer-first solutions as part of the US LBM family. Build your future with us-where career advancement is supported through leadership development, cross-market opportunities, and a strong culture of growth.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Equal Opportunity Statement

Ridout Lumber and Meek's, Divisions of US LBM Holdings, LLC are equal opportunity employers. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.