Inside Sales Representative

Edmac Compressor Parts; Portland (OR); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Life & Disability insurance

Flexible benefits plan

Job summary

Edmac Compressor Parts is seeking an Inside Sales Representative to manage customer relationships, quote requests, and CRM data in support of sales growth. Based in Portland, OR, you will serve as the primary regional contact, handle phone and virtual interactions, and drive customer satisfaction.

You will collaborate with the sales team to boost performance, maintain data accuracy, and respond to inquiries with timely, accurate information.

Qualifications

• Bachelor degree and/or 2 to 5 years’ experience in a similar function.
• Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint); ERP systems is an advantage.
• Have a pro-active attitude and are customer oriented.

Responsibilities

• Maintain customer relations and guarantee excellent daily service.
• Primary point of contact for customers in your region.
• Prepare and deliver quotes and technical documents.
• Assist the sales team in boosting sales and performance.
• Set up appointments or follow up with customers after initial contact.
• Meet customers virtually or on-site at their premises.
• Listen to customer needs and propose improvements to support development.

Skills

Customer relations

Communication skills

Proactive attitude

Independent work

Education

Bachelor's degree or 2-5 years experience

Tools

Microsoft Office

ERP systems

Job description

Compensation: Base salary range $55,000 to $68,000, plus monthly commission.Salary range is based on knowledge, skills and experience.

As an Inside Sales Representative, your responsibilities are:

• Maintain the customer relations and you guarantee our customers an excellent daily service.


• Primary point of contact for the customers in your region.


• Process requests by preparing and delivering quotes and technical documents.


• Assist the sales team in boosting sales and performance.


• Responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson.


• Meet customers via virtual way (Teams) or visit them at their premises.


• Listen to the customer’s needs and propose and implement improvements to support the further development.


• Call customers when additional information is required to process the request.


• Follow up on customers (propose solutions in case of problems (warranty, delivery...).


• Receive telephone calls from customers and answer promptly.Work together with customer service to assist customers in the best way possible.


• Making approx. 20 calls per week to potential customers to generate new opportunities.


• Handle administrative matters (following up mailboxes, updating customer data, creating new customers)


• Assist your colleagues where necessary.


• Strive to maximize customer satisfaction and take actions to promote customer satisfaction.


• Follow up on quotations and keep the CRM up to date by updating item master data, creating new items and customers.

Your role

Compensation: Base salary range $55,000 to $68,000, plus monthly commission.Salary range is based on knowledge, skills and experience.

As an Inside Sales Representative, your responsibilities are:

• Maintain the customer relations and you guarantee our customers an excellent daily service.


• Primary point of contact for the customers in your region.


• Process requests by preparing and delivering quotes and technical documents.


• Assist the sales team in boosting sales and performance.


• Responsibility can include setting up appointments or following up with customers after their first interaction with a salesperson.


• Meet customers via virtual way (Teams) or visit them at their premises.


• Listen to the customer’s needs and propose and implement improvements to support the further development.


• Call customers when additional information is required to process the request.


• Follow up on customers (propose solutions in case of problems (warranty, delivery...).


• Receive telephone calls from customers and answer promptly.Work together with customer service to assist customers in the best way possible.


• Making approx. 20 calls per week to potential customers to generate new opportunities.


• Handle administrative matters (following up mailboxes, updating customer data, creating new customers)


• Assist your colleagues where necessary.


• Strive to maximize customer satisfaction and take actions to promote customer satisfaction.


• Follow up on quotations and keep the CRM up to date by updating item master data, creating new items and customers.

To succeed, you will need

• Seeking an enthusiastic and result-driven professional with ideally a background in internal sales and/or business development and/or customer support:.


• Bachelor degree and/or 2 to 5 years’ experience in a similar function.


• Bachelor’s degree (4-year) in business or technical field or equivalent combination of education and work experience.


• Excellent knowledge of the Microsoft Office apps (Outlook, Word, Excel, PowerPoint), experience with ERP systems is an advantage.


• Have an pro-active attitude and are customer oriented.


• Willingness to take on a variety of tasks, some are clearly defined in advance, as needed.


• Thinking along on daily improvements of working methods to remain efficient.


• Creative in thinking and acting, have a sense of accuracy.


• Good communication skills and the ability to work independently.


• Ability to adapt to changing circumstances (flexibility).


• Communicate in a relationship-oriented way with both internal and external customers and a passion to work with customers.

In return, we offer

Drive your Career, Explore Opportunities, Realize your Passion . .

Choose your career with us!

The opportunity to work together with the complete team, on the future development of Edmac as a strong player within the market.We offer you the advantage of coming into a dynamic company, combined with the expertise and possibilities of an market-leader.The chance to further develop your career within the Edmac business. Become part of dynamic team with great ambitions to further develop our company.

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan


• Health insurance/ Dental insurance/ Vision insurance


• Paid time off


• Life & Disability insurance


• Salary range is $55K - $68K based on knowledge, skills, and experience, plus monthly commissions.

Job location

On-site

Will work on-site in our Portland, OR office.