Inside Sales Representative

Winston Water Cooler Management; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Winston Water Cooler is seeking a motivated inside sales professional in Phoenix to handle inbound calls, prepare quotes, and process orders. You will support outside sales, manage fast-paced customer interactions, and help ensure accurate pricing and timely delivery.

The role emphasizes urgency, detail, and teamwork to raise performance. We offer a competitive compensation package with an annual salary range and bonus eligibility.

Qualifications

• Minimum 1+ year in inside sales or customer-facing roles in plumbing, HVAC, industrial, or building materials.
• Ability to handle a high volume of work with speed and accuracy.
• Excellent communication and customer service skills.
• Detail-oriented with strong follow-through.
• Experience with Epicor Eclipse is a plus.

Responsibilities

• Handle inbound customer calls, emails, and walk-in support
• Provide accurate pricing, product information, and availability
• Prepare and process quotes and sales orders efficiently
• Support outside sales with quoting, order tracking, and follow-ups
• Monitor order status, backorders, and delivery timelines
• Resolve customer issues and process returns as needed
• Identify opportunities to upsell and expand customer relationships
• Coordinate with warehouse and operations teams to ensure accuracy and fulfillment

Skills

Customer service

Communication

Upselling

Multi-tasking

Tools

Epicor Eclipse

Job description

Location: Phoenix, AZ

Position Type: Full-Time (Hourly, Non-Exempt)

Compensation: $55,000–$75,000 annually (hourly equivalent) + bonus eligibility

ABOUT WINSTON WATER COOLER

Winston Water Cooler is a leading plumbing supply distributor serving contractors and trade professionals across the region. Our inside sales team plays a critical role in keeping jobs moving by handling customer needs quickly, accurately, and with a high level of responsiveness.

Our Phoenix branch is looking to strengthen its team with high-performing inside sales professionals who can operate at a fast pace and make an immediate impact.

ABOUT THE ROLE

This is a fast-paced inside sales role focused on handling customer demand, supporting outside sales, and driving order accuracy and efficiency.

You’ll be responsible for managing inbound calls, preparing quotes, processing orders, and supporting customers from initial request through delivery. This role requires urgency, attention to detail, and the ability to manage multiple priorities at once.

We’re looking for someone who can step in, take ownership, and raise the level of performance on the team.

KEY RESPONSIBILITIES

• Handle inbound customer calls, emails, and walk-in support
• Provide accurate pricing, product information, and availability
• Prepare and process quotes and sales orders efficiently
• Support outside sales with quoting, order tracking, and follow-ups
• Monitor order status, backorders, and delivery timelines
• Resolve customer issues and process returns as needed
• Identify opportunities to upsell and expand customer relationships
• Coordinate with warehouse and operations teams to ensure accuracy and fulfillment

WHAT WE’RE LOOKING FOR

• At least 1+ year of inside sales, counter sales, or customer-facing experience in plumbing, HVAC, industrial, or building materials
• Ability to handle a high volume of work with speed and accuracy
• Strong communication and customer service skills
• Detail-oriented with strong follow-through
• Comfortable working in a fast-paced, team-driven environment
• Experience with Epicor Eclipse is a plus

WHAT SUCCESS LOOKS LIKE

• Fast, accurate order and quote processing
• Strong responsiveness to customers and teammates
• Ability to manage multiple requests without dropping details
• Contribution to team performance and customer satisfaction
• Consistent, reliable execution day-to-day

WHY WINSTON WATER COOLER

• Competitive hourly compensation equivalent to $55k–$75k annually
• Bonus opportunity tied to performance
• Stable, growing company
• Opportunity to develop into higher-level inside or outside sales roles
• Team-oriented, high-energy work environment

If you’re someone who works with urgency, takes ownership, and wants to be part of a high-performing team, we’d like to talk.