Inside Sales Representative

Washington Mills; North Grafton (MA); On-site; USD 53,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Retirement plan

Profit sharing

Company-paid life insurance

Paid vacation & holidays

Sick and personal leave

Job summary

Washington Mills is seeking an Inside Sales Representative for abrasive, ceramic and refractory materials in North Grafton, MA. This salaried, on-site role focuses on building new business through inbound and outbound activity, CRM discipline, and market research.

You will engage prospects via calls, email, and social channels while learning our product lines and industry applications. Competitive pay, benefits, and family-owned values support your growth.

Qualifications

• Bachelor’s degree or higher in business, sales, marketing or engineering related field preferred.
• Experience in sales, negotiations and customer service.
• Strong interpersonal communication, written and verbal.

Responsibilities

• Communicate with sales prospects through a mix of phone calls, video calls, emails and social media
• Qualify incoming leads
• Heavy user of CRM software
• Provide product information and application expertise
• Conduct detailed research to identify new leads and prospects
• Ask questions, be inquisitive and take detailed notes
• Build confidence, respect and carry forth the goodwill of the Company
• Identify and obtain new leads and prospects through cold calling, networking, researching
• Assist in the development of market strategies for target industries
• Manage sales pipeline of leads, prospects and opportunities
• Perform to established sales goals and objectives
• Responsible for admin functions: pricing, quoting, sales reports, CRM, marketing documents

Skills

Sales

Negotiations

Research

Customer service

CRM software

MS Word

Excel

PowerPoint

Team player

Education

Bachelor’s Degree in Business, Sales, Marketing, Materials Science or other Engineering field

Tools

Salesforce

Job description

Washington Mills, 20 N Main St, North Grafton, Massachusetts, United States of America

Job Description

Posted Monday, July 20, 2026 at 4:00 AM

Inside Sales Representative – Abrasive/Ceramic/Refractory Materials

Position type: Full-Time, Salaried

Pay range: $53,000.00 - $73,000.00 per year, depending on experience

Location: North Grafton, MA

Ask Yourself This…

Do you like understanding how and why things work, are you an intensely curious person, do you have a natural drive, and do you like to compete? Do you have an interest in science, materials, manufacturing and do you enjoy relationship building, research, negotiations, and meeting new people? Are you interested in working for a USA family-owned company that is customer-focused, manufactures in the U.S and supplies high-quality products? If yes, then keep reading.

Who We Are

Washington Mills is built on values that matter. Founded more than 150 years ago, we have earned our reputation as one of the world’s most trusted and reliable producers of abrasive, ceramic and refractory materials. Offering a broad selection of abrasive grains, powders and specialty minerals in the market today, Washington Mills has a long history of excellence servicing our customers in the abrasive industry. Washington Mills’ products are well-known and respected for their quality and consistency of performance and we continually pursue growth in our products, our approach, and our people. Our founding principles of honesty, integrity and reliability guide our business, and we are a proud community of hands‑on problem solvers, committed to shaping the materials applications of the future. With global distribution and manufacturing sites located throughout the world, Washington Mills opens the door to a world of opportunity, creativity, and challenge.

What You’ll Do

Washington Mills is hiring a tech-forward inside Sales Representative to market and sell abrasive grain and refractory and ceramic raw materials. This on-site opportunity in North Grafton, MA is an exciting role for someone who wants to learn and win. You’ll be at the center of our growth by identifying opportunities, engaging prospects, and turning prospects into customers. This person will develop and close new business through managing incoming sales leads, speaking with prospects on the phone, emailing, cold calling, using social media and Ai, conducting company, industry and application research. An interest in business development, research, developing sales skills, and learning about new companies, products and applications is required. Experience or interest in materials science, industrial manufacturing, grinding, surface finishing, polishing, grit blasting, or the ceramic and refractories industry are desirable traits. You will be joining a family-owned North American manufacturing company that has a high degree of integrity, is committed to excellence in servicing its customers, and is trusted and respected in the industry. The job is located on-site in North Grafton, MA. The work of the inside Sales Representative involves the following primary sales tasks:

• Communicate with sales prospects through a mix of phone calls, video calls, emails and social media
• Qualify incoming leads
• Heavy user of CRM software
• Provide product information and application expertise
• Conduct detailed research to identify new leads and prospects
• Ask questions, be inquisitive and take detailed notes
• Build confidence, respect and carry forth the goodwill of the Company
• Identify and obtain new leads and prospects through cold calling, networking, researching
• Assist in the development of market strategies as they relate to the target industries
• Manage sales pipeline of leads, prospects and opportunities
• Perform to an established set of sales goals and objectives
• Responsible for admin functions: pricing, quoting, sales reports, CRM, marketing documents

A Little About You

• Bachelors’ Degree in Business, Sales, Marketing, Materials Science or other Engineering field preferred
• Research, sales, negotiations, customer service skills
• Strong interpersonal communication skills – verbal/written
• Proficient in MS Word, Excel and Power Point. Knowledge of Salesforce or other CRM platform
• Demonstrated ability to work within a team to achieve objectives
• Self-disciplined, self-motivated, able to work unsupervised
• Materials, mechanical, industrial, manufacturing background to understand products and applications

We proudly offer robust compensation and benefits packages, including:

• Competitive pay, commensurate with experience
• Heavily subsidized medical and dental plans
• Employer-sponsored retirement plan
• Profit sharing options
• Company-paid life insurance
• Immediate paid vacation and generous holiday time
• Family-friendly sick and personal leave policies

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Washington Mills is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Washington Mills, 20 N Main St, North Grafton, Massachusetts, United States of America