Inside Sales Representative

FERGUSON; Mountain View (CA); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Employee discounts

Mental health coverage

Gender affirming benefits

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC. is seeking a Sales Support Representative in Mountain View, CA to assist Sales associates by delivering product solutions and responsive service.

The role emphasizes accurate quotations, timely sales orders, and coordinated deliveries to meet customer needs. The ideal candidate will have sales or customer service experience, strong communication skills, and familiarity with CRM and Microsoft Office, thriving in a fast-paced environment while building lasting customer

Qualifications

• Prior sales and/or customer service experience is preferred.
• Ability to upsell and identify customer needs.
• Respond quickly to customer needs and make timely decisions.
• Thrive in a fast-paced environment and follow through on commitments.
• Strong digital literacy and quickly learn product knowledge and processes.

Responsibilities

• Support customer needs by determining best products and solutions.
• Provide personalized service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls with information and resolutions.
• Proficient use of CRM and phone system to manage interactions.

Skills

Customer service

Sales skills

CRM usage

Time management

Relationship building

Microsoft Office

Tools

CRM

Microsoft Office

Phone system

Job description

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for an Sales Support Representative.

Position Details:

Schedule | Monday - Friday 8:30am – 5:00pm plus overtime as needed.

Pay Rate | Starting at $25.50/hour and may be higher based on experience.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• Prior sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$23.39 - $37.39

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/SexualOrientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information