Inside Sales Representative

Highline Warren; Memphis (TN); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive aftermarket is seeking an Inside Sales Representative to manage accounts and develop customer relationships. This remote position requires strong sales communication skills and a focus on customer satisfaction. Ideal candidates will have 4+ years of inside sales experience and be proficient with CRM software.

Qualifications

• 4+ years of inside sales experience, preferably in the automotive aftermarket.
• High school diploma required; college degree preferred.
• Creative, self-motivated, and customer-focused.

Responsibilities

• Manage assigned accounts to grow existing business and develop new customer relationships.
• Engage in consultative selling to meet customer needs while increasing sales.
• Utilize ERP/CRM systems to log account activity and maintain records.

Skills

Sales communication

Active listening

Negotiation

Organizational skills

Detail orientation

Time management

Education

High school diploma

College degree or equivalent experience

Tools

Microsoft Office

CRM software

Job description

Inside Sales Representative for Service Champ (Remote, CST or EST)

Who We Are

Service Champ is the leading distributor of filters, chemicals, wiper blades, and maintenance products for the quick lube and automotive service industries. With a commitment to fast, reliable delivery, Service Champ is trusted by quick lube operators and repair shops to provide the products they need to run their businesses efficiently and serve their customers. Known for its dedication to quality and customer satisfaction, Service Champ has built a reputation as a critical partner in the automotive aftermarket.

Service Champ is part of Highline Warren, a major distributor and manufacturer in the North American automotive aftermarket, formed by the merger of Highline Aftermarket and Warren Distribution. With over 100 years of liquids manufacturing expertise and a robust distribution network, Highline Warren aims to simplify the supply chain and provide exceptional value. This role is remote, requiring residence in the central or eastern time zones, with minimal travel expected.

Summary

The Inside Sales Representative manages assigned accounts to grow existing business and develops new customer relationships through prospecting and lead engagement.

Essential Functions

1. Contact customers to increase sales and satisfaction, providing product options and technical support via phone.
2. Engage in consultative selling to help customers meet their needs while increasing sales and profitability.
3. Educate and train customers, becoming a trusted resource.
4. Utilize ERP/CRM systems to log all account activity and maintain accurate records.
5. Identify customer satisfaction trends and potential new accounts, creating sales plans accordingly.
6. Participate in sales planning, budgeting, and performance reviews.
7. Ensure customers receive catalogs and training on their use.
8. Support customer sales through service, education, and problem-solving.
9. Provide market insights on pricing and product trends.
10. Manage costs, including freight and other expenses.
11. Handle customer requests and manage credit levels.
12. Attend sales meetings and participate in special projects.
13. Promote a positive team environment and uphold company values.
14. Maintain high standards of productivity and customer service.
15. Develop strong relationships with customers and handle issues effectively.
16. Follow safety rules and company policies, demonstrating punctuality and professionalism.

Required Knowledge, Skills, And Abilities

• Excellent sales communication skills, active listening, and negotiation abilities.
• Creative, self-motivated, and customer-focused.
• Strong organizational skills, detail orientation, and time management.
• Proficiency with Microsoft Office, especially Excel, and CRM software.
• Comfortable with phone-based sales and outreach.
• Ability to work towards goals, handle challenges, and pursue continuous improvement.
• Honest, reliable, and able to work independently and as part of a team.

Minimum Experience, Education, And Certifications

• High school diploma required; college degree or equivalent experience preferred.
• At least 4 years of inside sales experience, preferably in the automotive aftermarket or related industry.