Inside Sales Representative

Flow Control Group; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Flow Control Group is seeking an Aftermarket Specialist to serve customers for parts and services through O'Brien Equipment. The role requires maintaining product knowledge, generating quotes, and timely follow-up communications.

Based in the Nashville office, you will handle orders, paperwork, and coordination with suppliers while performing general office tasks as needed. Join a growing, employee-owned organization with strong benefits and growth opportunities.

Qualifications

• Experience in customer-facing roles handling quotes and service inquiries.
• Ability to learn product knowledge across fluid handling and automation solutions.
• Strong communication and follow-up skills with customers.

Responsibilities

• Serve as contact for customers seeking parts or services from O'Brien Equipment.
• Maintain up-to-date product knowledge and provide recommendations.
• Generate quotes and communicate with customers in a timely manner.
• Process orders and manage project paperwork and communications.
• Track warehouse stock and assist Nashville office with shipments.
• Perform general office duties and work with limited supervision.

Skills

Customer service

Product knowledge

Quoting

Order processing

Communication

Tools

CRM software

ERP systems

Microsoft Office

Job description

About Us

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands- each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

Company

Flow Control Group

About Us

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands- each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service. Visit our website: https://flowcontrolgroup.com/

• Position Definition / Detail

Aftermarket Specialist position with primary duties which include but are not limited to:

• contact for customers seeking parts or services available from O'Brien Equipment
• have current product and services knowledge for fielding questions, providing recommendations, and offering solutions for customer needs
• ongoing training, as needed, for staying current of said product knowledge and for effective use of the latest software needed for certain products
• quote generation for said products and services along with timely customer communication and follow-up
• maintenance of customer contacts and sales efforts in a professional manner for recall accuracy and reference for O'Brien Equipment
• order fulfillment: processing orders, submitting required project paperwork, factory communications, management of any ship product defect, or warranty issues tracking/maintaining of stocked parts inventory for the Nashville office
• perform general office housekeeping tasks, as needed
• must be able to perform position requirements with limited supervision

• other duties falling within the reasonable scope of the position, as needed

#flowcontrolgroup

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.