Inside Sales Representative

Flow Control Group; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Competitive 401(k) matching program

Career growth opportunities

Paid time off and holidays

Parental leave

Job summary

Flow Control Group is seeking a proactive Inside Sales & Customer Support professional to join our Missouri sales team. You will prepare quotations, process orders, and coordinate with outside sales to ensure accurate pricing and on-time delivery for industrial equipment clients.

You'll work with ERP systems (NetSuite), manage documentation, respond quickly to inquiries, and identify cross-sell opportunities to grow revenue while supporting branch operations and customer satisfaction.

Qualifications

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• Experience with ERP systems required; NetSuite experience preferred.
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Responsibilities

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.
• Coordinate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Ensure accurate documentation and timely communication throughout the order process.
• Maintain customer and order information within the ERP system.
• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations.
• Help ensure timely execution of customer orders.
• Work closely with branch personnel, operations, purchasing, and outside sales.
• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

Skills

Communication skills

Organizational skills

Time management

Customer service

Attention to detail

Tools

ERP systems

NetSuite

Microsoft Office

Job description

About Us

Pioneer Industrial Corporation is a prominent corporation known for its expertise in sourcing, manufacturing, and servicing industrial equipment across various industries including refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Their wide range of industrial equipment encompasses Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications. With a commitment to quality and customer satisfaction, Pioneer Industrial offers comprehensive solutions to meet the diverse needs of their clients in the industrial sector. Join Pioneer Industrial Corporation and be part of a dynamic team driving innovation and excellence in the industrial equipment industry.

Company

Pioneer Industrial Corporation

About Us

Pioneer Industrial Corporation is a prominent corporation known for its expertise in sourcing, manufacturing, and servicing industrial equipment across various industries including refining, oil and gas, power, chemical, petrochemical, pulp & paper, food & beverage, and pharmaceutical sectors. Their wide range of industrial equipment encompasses Pressure Relief Valves (PRVs), Control Valves, Line Valves, Electric Actuators, Instrumentation, Pumps, Blowers, Mechanical Seals, and Fluid Sealing applications. With a commitment to quality and customer satisfaction, Pioneer Industrial offers comprehensive solutions to meet the diverse needs of their clients in the industrial sector. Join Pioneer Industrial Corporation and be part of a dynamic team driving innovation and excellence in the industrial equipment industry.

Visit our Website: www.pioneerindustrial.com

Core Responsibilities:

Inside Sales & Customer Support:

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.

Quoting & Order Management:

• Coordinate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Ensure accurate documentation and timely communication throughout the order process.
• Maintain customer and order information within the ERP system.

Shop & Operations Coordination:

• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations.
• Help ensure timely execution of customer orders.

Team Collaboration:

• Work closely with branch personnel, operations, purchasing, and outside sales.
• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

Qualifications:

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• Experience with ERP systems required; NetSuite experience preferred.
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Key Performance Indicators:

• Quote turnaround time
• Order accuracy
• Customer responsiveness
• Customer satisfaction
• Quote follow-up activity
• Teamwork and support of branch operationse.

Pioneer Industrial operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits:

• Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training:

• FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement..

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment…