Account Manager

Federal Resources; Honolulu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Federal Resources is seeking an Inside Sales Representative based in Honolulu, Hawaii. This role involves interacting with customers, answering inquiries, and maintaining an active pipeline while achieving sales targets.

The ideal candidate should have excellent communication skills, manage multiple priorities, and possess an Associates Degree in Business or a related field. Experience in government sales is a plus. A typical office environment is expected.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent communication skills both written and verbal across all business levels.
• Solid understanding of assigned sales markets.

Responsibilities

• Answer customer questions about products, prices, and availability.
• Recommend products based on customer needs.
• Utilize ERP system for processing orders.

Skills

Excellent communication skills

Customer service focus

Ability to manage multiple priorities

Education

Associates Degree in Business or related field

Tools

SalesForce

MS Office Suite

Job description

POSITION SUMMARY

The Inside Sales Representative is responsible for monitoring various procurement channels and working with customers to achieve set revenue and margin targets. This position is responsible for interacting with customers and fulfilling their requirements primarily through monitoring bid boards, answering incoming quote requests via phone and email, developing relationships with repeat customers, and maintaining an active pipeline. The Inside Sales Representative is expected to be professional and well-educated on the products and solutions they are providing to our customers.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

• Answer customer questions about products, prices, availability, product uses, and credit terms using various communication tools
• Recommend products to customers, based on a customer's mission type, needs, and interests
• Quote prices, credit or contract terms, warranties, and delivery dates
• Utilize ERP system for processing orders
• Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs
• Develop a marketing strategy to access new contacts within the existing account base
• Achieve sales and margin objectives set by your Director
• Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record
• Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts
• Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries
• Monitor all bid boards for opportunities within the assigned market segment. Sites to include DIBBS, GSA Ebuy, Unison, and SAM.gov

POSITION QUALIFICATIONS

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Solid understanding of assigned sales markets as well as company objectives and goals
• Ability to build rapport and credibility with colleagues, customers, and suppliers
• Customer service focused with the ability to manage difficult customer situations

EDUCATION AND EXPERIENCE

• Associates Degree in Business or related field or work equivalent
• Government sales and Federal contracting experience a plus

COMPUTER SKILLS

• MS Office Suite or comparable software, internet search capability, and database creation/entry
• Understanding and experience in Enterprise Resource Planning (ERP) software
• SalesForce experience is a plus

WORK ENVIRONMENT

• Typical office environment

EQUAL OPPORTUNITY STATEMENT

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.