Inside Sales Representative

Ferguson Enterprises, LLC; Honolulu (HI); On-site; USD 33,000 - 45,000; Full time

Job summary

Ferguson is hiring an Inside Sales Representative in Honolulu to help customers, solve problems, and learn the business from the ground up. You will collaborate with Sales to identify the best products and provide timely quotes and accurate orders.

Schedule is Monday–Friday, 8:00 AM to 4:00 PM, with overtime as needed. Starting pay is $24/hour and may be higher based on experience.

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or related trades a plus.
• Strong sales skills including upselling.
• Able to respond quickly and decide in a timely manner.
• Customer-focused with ability to build relationships and learn quickly.
• General digital literacy including Microsoft Office.

Responsibilities

• Work with Sales to support customer needs by determining the best products and solutions.
• Provide personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls and resolve customer questions.
• Use CRM and phone system effectively.

Skills

Sales experience

Customer service

CRM usage

Microsoft Office

Product knowledge

Upselling

Fast-paced environment

Tools

CRM system

Phone system

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring and Inside Sales Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Position Details

Schedule | Monday - Friday, 8:00 AM to 4:00 PM, plus overtime as needed. Pay Rate | Starting at $24/hr and may be higher based on experience.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

• Health, dental, vision, paid time off, life insurance and a 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.
• Other meaningful and inclusive enhancements adaptable to diverse situations and needs.

Pay Range

• Pay Range: $20.57 - $32.91 – Estimated ranges displayed are monthly for salaried roles OR hourly for all other roles.
• This role is bonus or incentive plan eligible.
• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Opportunity

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.