Inside Sales Representative

Ferguson Enterprises, LLC; Wilmington (NC); Presencial; USD 26.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Descripción de la vacante

Ferguson Enterprises, LLC in the United States is seeking Inside Sales Representatives to assist customers, solve problems, and learn the plumbing and HVAC business from the ground up.

You will work with sales teams to determine the best products, provide fast quotes, and process orders. The role emphasizes strong customer service, relationship building, and the ability to work in a fast-paced environment with robust product knowledge.

Formación

• 1-2 years of sales and/or customer service experience is required.
• 1-2 years of Industrial Pipes, Valves and Fitting knowledge preferred
• Trilogee knowledge highly preferred
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.

Responsabilidades

• Work with Sales associates to support customer needs by determining the best products and solutions.
• Provide timely quotations and accurate sales orders to ensure personalized customer service.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information and resolve customer concerns.
• Effectively use CRM system and phone system.

Conocimientos

Sales experience

Customer service

CRM systems

Microsoft Office

Upselling

Herramientas

CRM system

Microsoft Office

Descripción del empleo

Inside Sales Representatives

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Inside Sales Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 1-2 years of sales and/or customer service experience is required.
• 1-2 years of Industrial Pipes, Valves and Fitting knowledge preferred
• Trilogee knowledge highly preferred
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Benefits & Pay

• - Pay Range: - $18.71 - $29.92 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
• - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• - Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value‑added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.