Inside Sales Representative

Builders FirstSource; Happy Valley (OR); On-site; USD 35,000 - 62,000; Full time

Job summary

Builders FirstSource in Clackamas, Oregon, is seeking a motivated Inside Sales Representative to be the primary contact for retail customers. You will provide exceptional service, assist with product selection, prepare estimates and quotes, process orders, and coordinate delivery to ensure a smooth customer experience.

The role emphasizes relationship-building, sales support, and a fast-paced environment. Candidates should have basic computer skills and at least 6 months in sales or customer

Qualifications

• HS diploma or GED required.
• At least 6 months of sales or customer service experience.
• Strong communication and interpersonal skills.
• Ability to multitask in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Skills

Communication skills

Customer service

Multitasking

Basic computer skills

Product knowledge

Education

High School Diploma or GED

Tools

Order-entry systems

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Inside Sales Representative

Location: Clackamas, OR

Join Our Team!

We are seeking a motivated and customer-focused Inside Sales Representative to join our Clackamas team. In this role, you will be the primary point of contact for retail customers, providing exceptional service, product expertise, and sales support. You will help customers find the right products for their projects, prepare estimates and quotes, process orders, and contribute to a positive customer experience. If you enjoy building relationships, providing solutions, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Provide outstanding customer service to retail customers through walk-in interactions, telephone calls, and email communications.
• Assist customers with product selection, pricing, availability, returns, and exchanges using knowledge of company products and services.
• Actively promote and sell building materials, products, services, and related solutions.
• Prepare material estimates and quotes for projects such as decks, fences, stairs, sheds, and other small-scale construction projects.
• Enter customer orders accurately and coordinate delivery scheduling.
• Manage daily workload efficiently to meet productivity, project, and team goals.
• Support customer engagement initiatives, including workshops and educational events.
• Resolve routine customer concerns and elevate complex issues when necessary.
• Assist with store operations, including merchandising, signage, inventory management, stocking, and general housekeeping.
• Follow all company safety policies and procedures while promoting a safe work environment for employees and customers.

Qualifications

Required

• High School Diploma or GED required.
• Minimum of six (6) months of sales, customer service, or related experience; or an equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to provide excellent customer service while multitasking in a busy retail environment.
• Basic computer skills and ability to learn order-entry systems.

Preferred

• Knowledge of building materials, lumber, hardware, or construction-related products.
• Experience preparing estimates and quotes for residential building projects.

Physical Requirements & Work Environment

• Combination of office, retail, warehouse, and outdoor work environments.
• Exposure to varying weather and temperature conditions.
• Ability to stand and walk for extended periods throughout the workday.
• Frequent bending, stooping, kneeling, and reaching.
• Ability to frequently lift and carry up to 25 pounds and occasionally lift up to 80 pounds.
• May occasionally operate tools and equipment such as hand tools, saws, forklifts, and pallet jacks to assist customers.

Why Join Us?

We offer a collaborative team environment, opportunities for professional growth, and the chance to build a rewarding career with a company committed to customer service, safety, and employee success.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple – provide great plans that help you and your family to live happier, healthier and more secure lives.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email [e-mail].

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.