Inside Sales Representative

FCX Performance; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Insurance

Time off

Employee assistance

Tuition reimbursement

Job summary

FCX Performance, located in Grand Rapids, MI, is seeking an Inside Sales Representative to build relationships with customers and support our outside sales team. This full-time permanent role focuses on understanding customer process flow control needs and providing technical and application information.

You will manage orders from quotation to delivery, respond to inquiries, and propose related products to grow sales while delivering excellent service.

Qualifications

• Bachelor's Degree preferred (education)
• 1-3+ years experience in Customer Service related industry preferred
• Experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor is a plus

Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: select and specify a variety of products utilizing FCX/vendor tools; respond to customer inquiries; process orders and send acknowledgements; review PO for special conditions; check availability and ship dates.
• Increases order size by suggesting related items, explaining features, and leveraging customer buying history; process/expedite orders, returns and vendor returns; locate products and create purchase orders; follow up with vendors for timely delivery.
• Negotiates pricing and delivery with vendors when necessary; works closely with Outside Salesman in soliciting business and maintaining superior customer service levels; communicates effectively as part of the branch/division inside sales team; maximize gross margin.
• Reviews open customer order reports and acts on items at risk of missing delivery dates; performs other duties as assigned by Management.

Skills

Customer service

Inside sales

Communication

Technical knowledge

Education

Bachelor's degree

Job description

COME FOR THE JOB-STAY FOR THE CAREER! INSIDE SALES REPRESENTATIVE! THIS IS A FULL-TIME PERMANENT POSITION THAT IS LOCATED IN GRAND RAPIDS, MI! FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Representative with FCX Performance/CFP, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it's called work for a reason but have fun in the process
• Join a local team with company backing Essential Functions & Responsibilities:
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection: o Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software. o Responds to customer inquiries. o Processes customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation o Checks availability and verifies ship dates. o Increases order size by suggesting related items, explaining features, and checking customer's buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date.
• Other duties as assigned by Management. Preferred Education/Experience:
• Bachelor's Degree preferred.
• 1-3+ years experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service role with an Industrial Distributor a plus.
  

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.