Inside Sales Representative

US LBM Holdings, LLC; Glendale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Arizona Building Supply is seeking an Inside Sales Representative to support new and existing customers with product guidance, quotes, and order processing. You will assist outside sales reps and coordinate deliveries and installations, while building strong customer relationships across the state.

The role requires 1–3 years in building materials or related inside sales, a high school diploma, and solid communication skills.

Qualifications

• 1–3 years of inside sales experience in building materials or related field.
• High School Diploma or GED required.
• Familiarity with inventory and pricing concepts desirable.

Responsibilities

• Respond to inquiries on product selection, orders, pricing and delivery timelines.
• Generate sales calls to customers and reps to secure orders.
• Enter orders, returns, pricing overlays and service requests accurately.
• Coordinate purchase and delivery of special products; verify pricing and availability.
• Manage project schedules with outside sales, jobsites and customers.
• Maintain stock levels on sales floor and in stockroom.
• Research credits, returns and late payments; resolve billing issues.

Skills

Customer service

Communication skills

Inventory knowledge

Education

High School Diploma or GED

Tools

POS system

Calculator

Computer literacy

Job description

Arizona Building Supply serves the needs of builders, contractors, and homeowners statewide. Arizona Building Supply manufactures truss and wall panel components, and sells a wide range of building materials including lumber, windows, doors, hardware and trim. Additionally, they operate regional home centers located throughout the state, offering a variety of building materials and home improvement supplies.

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A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

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Arizona Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.