Inside Sales Representative

Mandel Metals; Franklin Park (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Blue Cross Blue Shield medical

Company HSA match

Dental and vision coverage

Long-term disability

401(k) with company match

Paid vacation and sick time

Hybrid schedule in Franklin Park

AI-powered BI tool access

Job summary

Mandel Metals, Inc. is seeking an inside sales professional to support a 100+ account book and act as the liaison between customers and internal teams. The role offers growth into outside sales, operations, or leadership with a hybrid work schedule in Franklin Park.

You will enter orders, monitor shipments, and coordinate with Operations, Purchasing, Logistics, and Accounting to ensure promises become reality. This position emphasizes attention to detail and clear communication across levels.

Qualifications

• High school diploma or equivalent; recent graduates are welcome.
• Familiar with ERP/CRM systems, email, and MS Office; no system-specific experience required.
• Ability to manage multiple customers, orders and priorities with urgency.
• Experience in customer service, inside sales, order management or account support preferred.
• Experience in metals service center, manufacturing, logistics, distribution, or industrial environment preferred.
• Familiarity with aluminum coil and sheet products, processing and inventory programs is a plus.

Responsibilities

• Enter orders and releases into ERP, confirming alloy, temper, gauge, dimensions, tolerances, pricing and delivery dates.
• Keep customers informed on order status and resolve routine service issues.
• Monitor open orders, inventory positions and stock programs to prevent delivery problems.
• Coordinate with Operations, Purchasing, Logistics, Quality and Accounting on shipping, quality concerns and invoicing; escalate risks.
• Support outside reps with customer history, open-order reports, and inventory information; provide vacation coverage.

Skills

Attention to detail

Organizational skills

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

ERP/CRM proficiency

Microsoft Excel

Job description

Mandel Metals just had a record year with a team-first sales group, and this brand-new inside sales role is where the next phase of growth starts. Learn the business from every angle, then grow into outside sales, operations, or leadership.

Mandel Metals

Mandel Metals, Inc. is a prominent American aluminum distributor and service center. Established in 1968, it is a family-owned business with a legacy in the metal industry dating back to 1919. The company specializes in the procurement, processing, and distribution of aluminum products across North America.

What You Will Do

This is a new role at Mandel, created to support our outside sales team as they spend more time in the field. You will be the link between customers and every team that touches their order, making sure what Mandel promises the customer is accurately translated into what Mandel executes. You will support a book of 100+ accounts, with a core group of larger customers where most of your time will go.

Responsibilities:

• Receive, review, and accurately enter customer purchase orders and releases into the ERP, confirming alloy, temper, gauge, dimensions, tolerances, pricing, and delivery dates against quotes and agreements.
• Keep customers informed on order status, changes, and delays, and resolve routine service issues.
• Monitor open orders, inventory positions, and stock-and-release programs to catch delivery or execution problems before they reach the customer.
• Coordinate with Operations, Purchasing, Logistics, Quality, and Accounting on shipping, quality concerns, and invoicing, escalating risks to the right people.
• Support outside reps with customer history, open-order reports, and inventory information, and provide vacation coverage for the sales team.

Who You Are

Attention to detail is the most important skill for this role, because the information you enter drives purchasing, production, shipping, and invoicing. You are organized, comfortable juggling multiple customers and priorities, and you communicate clearly with people at every level, inside Mandel and out. You pick up new systems quickly and are excited to grow with a company that is building out its customer service function.

Qualifications:

• High school diploma or equivalent; recent graduates are welcome.
• Comfort with ERP or CRM systems, email, and Microsoft Office, especially Excel. No experience with our specific systems is needed.
• Ability to manage multiple customers, orders, and priorities with a sense of urgency.
• Preferred: Customer service, inside sales, order management, or account support experience.
• Preferred: Experience in a metals service center, manufacturing, logistics, distribution, or industrial environment.
• Nice to have: Familiarity with aluminum coil and sheet products, processing, and inventory programs.

Benefits

• $65,000 to $75,000 base salary; final salary dependent on experience
• Annual discretionary bonus based on company success
• Blue Cross Blue Shield medical with HMO, PPO, and HSA plan options, plus a company HSA match of $500 to $1,000 per year
• Voluntary dental, vision, critical illness, accident, and short-term disability coverage
• Employer-paid long-term disability and $25,000 life insurance, plus an employee assistance program (EAP)
• 401(k) with a discretionary company match
• Paid vacation and sick time
• Hybrid schedule: 3 days a week in our Franklin Park office after an in-office onboarding period
• Hands-on use of a plain-English, AI-powered business intelligence tool built on Mandel's own data

We are committed to a diverse and inclusive workplace. While our job descriptions outline ideal qualifications, we recognize potential comes in many forms.