Inside Sales Representative

Silvi Materials; Fallsington (Bucks County); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

401K

Pension

Short- and Long-Term Disability

Life Insurance

Tuition Reimbursement

Job summary

Silvi Materials is seeking an Inside Sales Representative to join our Concrete Sales Team in a fast-paced environment. You will engage contractors, builders and homeowners, recommending products and processing orders with precision.

You'll work closely with dispatch and logistics to confirm mix types, volumes and delivery timing, while expanding customer relationships and driving sustainable sales growth through effective quotes and cross-sell opportunities.

Qualifications

• Bachelor’s degree preferred; related sales experience considered.
• Minimum 2 years in sales or customer-facing roles.
• Strong communication and analytical abilities required.
• Flexibility to adapt to changing project needs.

Responsibilities

• Handle inbound inquiries from contractors, builders, and homeowners with product recommendations.
• Manage web leads, small orders, and dispatch; support cold calls.
• Be main contact for customers within 500 yards and provide quotes.
• Coordinate order processing and delivery timing with dispatch.
• Maintain relationships and drive repeat business with follow-ups.
• Provide guidance on mix selection, additives, and best practices.

Skills

Valid driver's license

CRM experience

Sales experience

Strong communication

Analytical skills

Adaptability

Education

Bachelor’s degree in Business Administration, Finance, or Engineering preferred

Tools

CRM software

Job description

Location

Fairless Hills, PA

Industry Leading Benefits

• Medical
• Prescription
• Dental
• Vision
• 401K
• Pension
• Short- and Long-Term Disability
• Life Insurance
• Tuition Reimbursement

Role Overview

As an Inside Sales Representative with Silvi Materials, you will play a pivotal role within our Concrete Sales Team. You will have the opportunity to tap into the world of concrete sales and learn what the world’s most used building material is all about. Your experience will include everything from field work to processing mix designs to bidding processes.

Benefits

• Medical, Vision, Dental, Prescription
• Vacation and Paid Holidays
• 401(k) and pension options
• Opportunities to move into any facet of our complex business
• Tuition reimbursement program

Responsibilities

• Handle inbound inquiries from contractors, builders, and homeowners, providing product recommendations based on project needs.
• Handle all web leads, small orders, and dispatch needs; support cold calls.
• Be the main point of contact for all customers under 500 yards.
• Ensure all web leads are followed through and executed on with major products such as RMX, Aggregate, cement, and salt.
• Prepare and deliver quotes.
• Act as a liaison for outside sales representatives when they need on‑d help.
• Coordinate order processing by entering orders accurately into the system and confirming details such as mix type, volume, and delivery timing.
• Work with dispatch and logistics teams to keep job files up to date and ready for delivery.
• Maintain customer relationships by following up on quotes, checking satisfaction after deliveries, and encouraging repeat business.
• Provide technical guidance on mix selection, additives, curing times, and best practices.
• Resolve customer issues such as delivery delays, quality concerns, or billing discrepancies by working with operations and quality control teams.
• Track sales activity and pipeline using CRM or internal systems, ensuring accurate records of leads, opportunities, and closed sales.
• Upsell and cross‑sell products such as specialty mixes, admixtures, or related services.
• Stay informed on market conditions, construction trends, competitor pricing, and seasonal demand to adjust sales strategies.
• Leverage digital advertising strategies to generate more leads in conjunction with the marketing team.

Qualifications and Skills

• Valid driver’s license.
• Bachelor’s degree in Business Administration, Finance, or Engineering preferred.
• At least 2 years of relevant sales experience.
• Experience focused on business objectives and effective customer interaction.
• Strong communication, analytical, and management skills.
• Flexibility and adaptability to change projects on short notice.

Physical Demands

• Lift 20 pounds on occasion.
• Use one or two hands to grasp, move, or assemble objects.
• Stand for long periods of time.
• Kneel, stoop, crouch, bend, stretch, twist, or crawl.
• Hear sounds and recognize differences.
• See details of objects less than a few feet away.
• See differences between colors, shades, and brightness.

Silvi Materials does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factors.