Inside Sales Representative

Industrial Kinetics; Downers Grove (IL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Educational assistance

Job summary

Industrial Kinetics, a leading conveyor and material handling solutions provider in Downers Grove, IL, seeks an Inside Sales Representative to manage customer orders, quotes, and inquiries. You will coordinate with engineering and field teams to ensure accurate, timely quotations and delivery, while maintaining strong customer relationships.

Ideal candidates bring 2+ years in inside sales or related roles, experience with ERP systems, and excellent communication and organizational skills to

Qualifications

• 2+ years in inside sales, parts sales, customer service, or order management in industrial/technical products.
• Experience processing orders, quotes, and accounts using ERP systems.
• Ability to read technical drawings, BOMs, blueprints.

Responsibilities

• Serve as primary contact for customer inquiries, orders and parts requests, delivering responsive service.
• Prepare accurate quotes, estimates, proposals, and sales orders.
• Manage customer orders from entry to shipment and coordinate payments.
• Identify replacement parts using ERP, catalogs, and drawings; suggest alternatives.
• Collaborate with engineering and field sales on quotations and technical questions.
• Maintain accurate customer records and order information in ERP and Salesforce.

Skills

Inside sales experience

Customer service

Order management

ERP software

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

ERP software

Salesforce

Epicor ERP

AutoCAD

Job description

Inside Sales Representative

** Job Title:** Inside Sales Representative

** Department:** Sales

** Reports To:** Sales Manager

** FLSA Classification:** Non-Exempt

** Employment Type:** Full-Time, At-Will

Location: Downers Grove, IL (onsite; minimal travel)

** Salary Range:** $55,000 – $72,000 commensurate with experience

** Who We Are**

Every product has a journey before it reaches your hands—and on the manufacturing floor, every handoff matters. Conveyor systems keep materials moving from one stage to the next, helping people, equipment, and processes operate as one coordinated team. IKI designs the systems that make those handoffs seamless, turning thousands of moving parts into a winning operation.

For more than 50 years, we've helped manufacturers keep that momentum going. From a single conveyor to fully integrated material handling systems, we solve complex production challenges by creating smarter, more efficient ways to move products, connect operations, and keep businesses running at their best.

** The Inside Sales Representative**

That same approach shapes how we support our customers and sales team. As an Inside Sales Representative, you will take ownership of all customer orders ensuring every detail is accurate and every customer receives responsive, reliable service. By connecting customer needs with the right parts, information, and internal teams, you keep orders moving, solve problems, and build the trust that drives lasting customer relationships.

The ideal Inside Sales Representative acts as the running back of our sales team—receiving the handoff, reading the field, and finding the best path forward. You take the opportunities and customer needs coming your way and turn them into action. You are a proactive self-starter who takes initiative, adapts to shifting priorities, and maintains a strong pace of execution. You use technical curiosity, attention to detail, and proactive communication to navigate obstacles and keep things moving. Whether you're preparing parts quotes, identifying replacement parts, processing orders, or coordinating with other teams, you anticipate challenges, adapt quickly, and follow through. Your ability to stay organized, solve problems, and see things through makes you someone both customers and teammates can rely on.

** Responsibilities**

• Serve as a primary point of contact for customer service inquiries, orders, parts requests, and concerns, providing responsive service and resolving issues professionally.
• Prepare accurate quotes, estimates, proposals, and sales orders for components, replacement parts, and related services.
• Manage customer orders from entry through shipment, coordinate payments or credit authorization, and proactively communicate updates, delays, and backorders.
• Identify replacement parts using ERP systems, catalogs, blueprints, and technical drawings; recommend suitable alternatives when needed.
• Collaborate with engineering and field sales to develop accurate, competitive quotations and resolve technical questions.
• Verify inventory availability, coordinate lead times, and manage shipping requirements and costs.
• Support the field sales team with administrative follow-ups and scheduling.
• Maintain accurate customer records, sales opportunities, and order information using ERP and Salesforce CRM systems.
• Work closely with sales, engineering, manufacturing, and shipping to resolve issues and ensure a smooth customer experience.

** Required Qualifications**

• 2+ years of experience in inside sales, parts sales, customer service, or order management within an industrial or technical products environment preferred.
• Experience processing customer orders, preparing quotes, and managing accounts using ERP software.
• Ability to read and interpret technical drawings, blueprints, and bills of materials (BOMs).
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Strong written, verbal, and face-to-face communication skills with a customer-focused approach.
• Excellent organizational skills, attention to detail, and accuracy in order entry and documentation.
• Ability to manage multiple customer requests, prioritize effectively, and collaborate across departments.
• Education: High School diploma or equivalent

** Preferred Qualifications**

• Experience with conveyor systems, power transmission components, industrial machinery, or material handling equipment.
• Familiarity with Epicor ERP software.
• Experience using Salesforce or a comparable CRM platform.
• Basic understanding of mechanical systems and industrial product terminology.
• Experience preparing detailed estimates, formal quotations, and sales proposals.
• Familiarity with AutoCAD or other 2D technical drawing software.
• Knowledge of inventory management, shipping logistics, freight coordination, and manufacturing lead times.
• Use of AI productivity tools

** What IKI Offers:**

• $55,000 – $72,000 commensurate with experience
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Paid time off, company holidays, and educational assistance.
• Paid leave in accordance with the law.
• Join a stable, family owned company with over 50 years of industry leadership and work alongside a tenured, highly skilled engineering team.
• Build your career in a collaborative environment focused on quality, innovation, and long-term growth.

Industrial Kinetics, Inc. is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, military status, order of protection status, or any other characteristic protected by the Illinois Human Rights Act (IHRA) or applicable federal law. We utilize machine-based artificial intelligence (AI) systems to assist in our initial talent sourcing and passive recruitment efforts. Human recruiters and hiring managers make all evaluation, interviewing, and final selection decisions. Reasonable accommodations are available for applicants with disabilities; please contact us to request one. Salary history will not be requested.