Inside Sales Representative

FleetPride; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

FleetPride is seeking an OE Inside Sales Representative in Dallas, Texas to drive outbound sales and manage OEM accounts. You will interact with customers, process orders, and collaborate with the OEM sales group to promote products and pricing programs.

The role emphasizes proactive outreach, listening to customer needs, and delivering effective product solutions. Strong communication and organizational skills are essential for success in this position.

Qualifications

• High school diploma or equivalent required; experience in sales or admin roles preferred.
• Excellent communication and customer service skills essential.
• Ability to analyze customer needs and present appropriate product solutions.

Responsibilities

• Make outbound sales calls to prospective OEM customers.
• Prospect for new OEM customers through cold calling and other media outlets.
• Attend trade shows as an OEM Sales Representative and represent FleetPride.
• Review customer purchase history to identify growth opportunities.
• Develop customer-specific programs and presentations.
• Collaborate with the OEM sales group to develop and market new products.
• Handle inbound overflow customer calls and provide appropriate service.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using computer systems.

Skills

Critical Thinking

Active Listening

Communication

Reading Comprehension

Persuasion

Service Orientation

Education

High School Diploma, GED, or equivalent

Job description

OE Inside Sales Representative

Location: Dallas, Texas

Time Type: Full time

Job Description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Essential Tasks

• Make outbound sales calls.
• Prospect for new OEM customers through cold calling and other media outlets.
• Attend trade shows as an OEM Sales Representative and represent FleetPride.
• Review customer purchase history to identify growth opportunities.
• Develop customer-specific programs and presentations.
• Collaborate with the OEM sales group to develop and market new products.
• Handle inbound overflow customer calls and provide appropriate service.
• Contact house accounts monthly to promote management-approved special offers.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on unresolved customer inquiries.
• Complete call logs and reports.
• Create and maintain daily order reports.
• Update and upload customer pricing matrices and maintain pricing expiration dates.
• Identify and report trends in customer calls to management.
• Process IBTs and special orders.
• Cross-reference, interchange, analyze, and proof marketing materials.
• Update inventory databases for all warehouses, including weight, part type, and minimum levels.
• Track customer orders.
• Process customer credit requests.
• Generate customer thank-you letters.
• Provide on-the-job training for new team members.

Skills

• Critical Thinking: Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
• Active Listening: Give full attention to customers, understand their needs, ask appropriate questions, and avoid inappropriate interruptions.
• Communication: Effectively convey information to customers and team members.
• Reading Comprehension: Understand written sentences and paragraphs in work-related documents.
• Persuasion: Effectively influence customers and others to change their minds or behaviors when appropriate.
• Service Orientation: Actively look for ways to help customers and provide excellent service.

Attributes

• Oral Expression: Clearly communicate information and ideas verbally.
• Oral Comprehension: Understand information and ideas presented through spoken communication.
• Written Comprehension: Understand written information and ideas.
• Written Expression: Clearly communicate information and ideas in writing.

Physical Demands

• Reach above shoulder height, below the waist, and lift items as needed to file documents and store materials.
• Demonstrate hand and finger dexterity to operate computers, keyboards, mice, and other equipment.
• Occasionally lift moderately heavy objects, such as computers and peripherals.
• Sit for extended periods of time.

Environmental Conditions

• Work primarily in a standard office environment with ambient room temperatures, normal lighting, and traditional office equipment.

Education

• High School Diploma, GED, or equivalent.

Professional Experience

• Minimum of 2 years of experience in an administrative role.
• Minimum of 2 years of experience in a sales capacity providing high-level customer service.
• Prior customer service experience preferred.

Computer Skills

• Intermediate knowledge of:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Access

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.