Inside Sales Representative

Tool Ranch; City of Rochester (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company 
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Paid time off (PTO) and holiday pay

Employee tool discount

Training and career advancement

Job summary

Tool Ranch Rochester in Rochester, NY, is seeking an Inside Sales Representative to be the primary contact for professional contractors and industrial customers, helping them select premium equipment.

Responsibilities include customer service, order management, account growth, product expertise, and cross-functional teamwork to ensure timely fulfillment.

The role offers full-time hours, a competitive hourly wage plus commission, benefits, PTO, and opportunities for training and advancement.

Qualifications

• 1–2 years in inside sales or customer service or retail.
• Experience in hardware, construction, or industrial supplies preferred.
• Strong communication and professional phone etiquette.

Responsibilities

• Greet and assist customers, offering product recommendations and technical solutions.
• Process sales orders, quotes, returns, and special orders using POS.
• Maintain relationships with existing accounts and pursue new opportunities.
• Showcase premium brands and act as resident product expert.
• Coordinate with inventory, warehouse and outside sales to ensure orders are fulfilled.

Skills

Customer service

Sales

Communication

Technical aptitude

POS systems

Inventory management

MS Office

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Title: Inside Sales Representative

Location: Rochester, NY

Salary: $18-$22/hour + Commission

Job Type: Full-time, 40 hours per week, Monday-Friday

Tool Ranch is seeking a driven, energetic, and customer focused Inside Sales Representative to join our growing team. In this role, you will be the primary point of contact for professional contractors and industrial customers, helping them find the right premium equipment for their projects. If you have a passion for hardware and thrive in a fast-paced sales environment, we want to hear from you.

About Tool Ranch

Tool Ranch Rochester is a contractor supply store in Rochester, New York. The store features a drive through for fast pickups, a large tool and supply showroom, and a full warehouse for bulk orders. Whether you are looking for hand tools, power tools, or contractor supplies in Rochester, Tool Ranch has you covered.

WhatYou'llDo

• Customer Service: Greet and assist walk-in and call-in customers, providing expert product recommendations and technical solutions
• Order Management: Process sales orders, quotes, returns, and special orders accurately using our point-of-sale (POS) system
• Account Growth: Maintain and build relationships with existing accounts while identifying new sales opportunities through proactive follow-ups
• Product Expertise: Showcase and sell top-tier, industry-leading brands, serving as the resident expert on premium gear
• Team Collaboration: Coordinate with inventory, warehouse, and outside sales teams to ensure timely order fulfillment and customer satisfaction

WhatWeReLooking For

• Experience: Minimum 1-2 years in inside sales, customer service, or retail counter sales (experience in hardware, construction, or industrial supplies is highly preferred)
• Brand Knowledge: Deep familiarity with major name brands like Milwaukee, DeWalt, and Makita, and the ability to articulate their unique selling points
• Communication: Strong verbal and written communication skills with professional phone etiquette
• Technical Aptitude: Familiarity with construction applications, tool specifications, and a strong willingness and ability to learn quickly
• Tech Skills: Proficiency with POS systems, inventory management software, and basic Microsoft Office Suite
• Physical Ability: Ability to stand for extended periods and comfortably lift up to 50 lbs

What We Offer

• Competitive hourly wage or salary plus performance-based incentives
• Firsthand access to and training on the latest professional-grade tools from top manufacturers
• Comprehensive health, dental, and vision insurance
• Paid time off (PTO) and holiday pay
• 401(k) retirement plan with company match
• Ongoing product training and career advancement opportunities
• Generous employee discount on tools and equipment

This is a full time position