Inside Sales Representative

Xylem; City of Pewaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Xylem Pewaukee, WI is seeking an Inside Sales Representative to process orders and provide sales support, delivering responsive customer service and coordinating quote-to-cash activities. You will manage quotations, enter orders, and support price and delivery inquiries for Flygt AC products, while collaborating with internal teams to ensure accurate and timely order fulfillment.

Join a global leader in water technology and contribute to a team focused on customer success and continuous

Qualifications

• Bachelor's in mechanical engineering or 2+ years of equivalent customer support in a manufacturing environment.
• Strong written and oral communication; prior customer support experience.
• Technical aptitude: read bills of materials and drawings, mechanical ability and parts pricing.
• Basic math skills.
• Able to engage with suppliers to obtain quotations and support proposals.
• Able to work in a fast-paced, matrixed environment.
• Basic knowledge of SAP ERP.
• Proficient in Word and Excel.

Responsibilities

• Quotations: receives inquiries, verifies parts, obtains costs, sets prices and sends proposals.
• Order Management: reviews orders for accuracy, coordinates information with Order Management, processes orders.
• Sales Support: provides price/availability, formal quotations and pre/post order support for Flygt AC products.

Skills

Strong communication

Technical aptitude

Basic math

SAP ERP

Microsoft Office

Customer support

Education

Bachelor's in mechanical engineering

Tools

SAP ERP

Excel

MS Office

Job description

Onsite

Pewaukee, Wisconsin

Waukesha Ridgeview, Wisconsin

Full time

R47664

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is looking to hire an Inside Sales Representative in Pewaukee, WI!

The Role:

The Inside Sales Representative will be responsible for order processing and sales-related support to both internal and external customers. In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from pricing & quoting, order entry, delivery, and invoicing.

Core Responsibilities for Inside Sales Representatives:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Quotations: Receives customer inquiries from internal or external sources. Verifies/identifies parts against original pump specifications. Obtains current part costs (as needed), checks pattern availability (as appropriate) and develops current sell prices based on established margin levels. Maintains accurate records for all costs and selling prices. Prepares and sends proposals to internal or external customers

• Order Management : Receives orders from customers and reviews them for accuracy against the proposal. Coordinates with Order Management team to gather required customer information to enter and process orders. Coordinate with order entry personnel to ensure proper processing of the orders. Back-up order entry personnel as needed. Maintains virtual customer files with sales contracts and other information.

• Sales Support : Provide price & availability, formal quotations and other pre and post order support functions for Flygt AC products and services. Additional duties and responsibilities may be required based on organizational needs.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications for Inside Sales Representative

• Bachelor's in mechanical engineering degree, preferably in a technical field OR 2+ years of equivalent work experience in a customer support position, ideally within a manufacturing environment.

• Strong communication skills, both written and oral. Prior experience providing customer support and supporting projects.

• Technical aptitude: ability to understand bills of materials and technical drawings, mechanical ability and parts pricing

• Basic Math Skills.

• Able to engage with suppliers to obtain quotations and support parts and service proposals.

• Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization

• Basic Knowledge of SAP ERP.

• Proficient in the use of Microsoft Office, especially Word and Excel.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affinitive Action workplace, Xylem foster an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

Learn more about our commitment to Inclusion and Belonging.

( https://www.xylem.com/en-us/careers/inclusion-and-belonging/ )