Inside Sales Representative

Tru-Flo; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) matching program

Career growth opportunities

Paid time off and holidays

Parental leave

Job summary

Quality Sourced Manufacturing, Inc. (QSM) through its Tru-Flo unit seeks an Inside Sales/Account Manager in Charlotte, NC to act as the primary contact for assigned customer accounts.

You will manage orders, provide proactive updates on lead times, and collaborate with engineering, operations, and regional sales to prepare quotations, while maintaining CRM/ERP data and responding to inquiries.

Qualifications

• 2-5 years of inside sales or customer service in an industrial or manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products preferred.
• Strong interpersonal skills to manage customer relationships.
• Proficient with Microsoft Office; familiar with ERP/MRP and CRM platforms.

Responsibilities

• Customer service & account management for assigned customer accounts.
• Provide proactive updates on orders, lead times, and shipping status.
• Collaborate with engineering, operations, and regional sales to prepare quotations.
• Handle commercial and technical clarifications between customers and internal teams.
• Support the sales cycle from inquiry to delivery; track quotes and milestones.

Skills

Inside sales

Customer service

CRM familiarity

ERP/MRP familiarity

MS Office

Education

High School Diploma or GED

Bachelor’s degree preferred or equivalent experience

Tools

CRM software

ERP software

Job description

About Us

Tru-Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we’ve been based in South Carolina, USA.

Company: QSM

About Us

Tru-Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we’ve been based in South Carolina, USA.

Visit our Website: tru-flo.com/qsm/

• Key Responsibilities: Customer Service & Account Management
• Serve as a primary point of contact for assigned customer accounts.
• Maintain and manage accurate customer data in CRM/ERP systems.
• Respond to inquiries via phone, email, and in-person interactions.
• Provide proactive updates on orders, lead times, and shipping status.
• Technical Sales Support:
• Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
• Interpret technical documents and product requirements to recommend solutions.
• Handle commercial and technical clarifications between customers and internal teams.
• Process and follow up on customer orders in a timely and accurate manner.
• Project & Order Management
• Support the sales cycle from inquiry to delivery.
• Track and manage open quotes, customer follow-up, and key project milestones.
• Ensure customer expectations are met or exceeded with timely resolution of issues.

What You Bring

Experience & Skills

• 2-5 years of inside sales or customer service experience in an industrial or manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.
• Education:
• High School Diploma or GED required; Bachelor’s degree preferred or equivalent relevant experience.
• Permanent work authorization in the USA required.

QSM operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission‑critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits

Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.