Customer Success Specialist

Nederman MikroPul; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Health care insurance

401K

PTO

Disability and life insurance

Job summary

Nederman MikroPul in Charlotte, NC is looking for an Inside Sales Representative to provide exceptional sales support and customer service. The role requires proactive quote generation, accurate record-keeping, and maintaining excellent customer relations while liaising with various teams.

Candidates should possess strong communication abilities and proficiency with MS Office and CRM tools. The position offers competitive compensation and comprehensive benefits in a supportive team environment.

Qualifications

• 3-5 years of experience is preferred.
• Experience with quote development, invoice and delivery process.
• Strong communication skills, verbal and written.

Responsibilities

• Provide quality front line support responding to customer inquiries.
• Generate quotes for spare parts and follow up on proposals.
• Maintain accurate records of account details in CRM system.

Skills

Communication skills

Proficiency with MS Office Suite

Ability to multi-task

Education

Bachelor’s or Associate’s Degree preferred

Tools

Dynamics 365

J.D. Edwards

IFS 10

Job description

• Ready to use your skills to drive the team to success?
• Hungry to always find a better way of doing things?
• Thrilled about working for a global industry leader in its mission to shape the future for clean air?

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production.

Job Summary

The Inside Sales Representative is responsible for providing sales support and customer service to MikroPul, Luwa and Gas Turbine customers for all proprietary products, their auxiliaries provided by these groups and the install base of proprietary products as acquired by Nederman Group.

Main Tasks and Responsibilities

• Provide quality front line support responding to and directing all inbound calls and customer inquiries while maintaining excellent customer relations.
• Responsible for ensuring responses to customer requests are timely and complete while adhering to service procedures and guidelines as implemented.
• Proactively generate quotes for spare parts, inspections, troubleshooting services and minor repairs, follow up on proposals and close service related sales opportunities.
• Create and send customer invoices. Respond to Purchasing and Finance requests for customer invoicing. Liaise with warehouse team and buyers to identify and resolve shipping issue.
• Assist in the new customer setup process, and ensure functional objects are properly entered into ERP.
• Maintain accurate records of account details, customer interactions, opportunities, and service agreements in CRM system, updating install base directory with most recent information.
• Coordinate and manage international shipments via air, ocean and ground freight.
• Prepare and review shipping documents (commercial invoices, bills of lading, packing lists, certificates of origin).
• Ensure compliance with import/export regulations and customs requirements.
• Work with freight forwarders, customs brokers, and carriers to track and expedite shipments.
• Calculate shipping costs, duties, and taxes; optimize routes and methods for efficiency.
• Resolve shipping delays, customs issues and documentation discrepancies.
• All other duties that maybe necessary from time to time outside the normal scope of your job description that will contribute toward the Company meeting its goals and objectives.
• Bachelor’s or Associate’s Degree preferred
• 3-5 years of experience preferred
• Proficiency with MS Office Suite: Dynamics 365 (CRM), Excel, Word, Outlook, Teams
• Experience with J.D. Edwards and IFS 10 (ERP) is a plus
• Very strong communication skills - verbal and written
• Knowledge of quote development, invoice and delivery process
• Ability to multi-task; direct inbound calls and web inquiries, make outbound calls, update various databases, and maintain portal access/updates.

What we offer is more than just a job…

• An opportunity to be part of a truly innovative and fast-growing international company
• A team-focused work environment where your efforts won’t go unnoticed or unappreciated
• Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance

Applicants for employment are to be considered for employment based on the individual applicant’s qualifications and without regard to race, color, creed, gender, age, disability, national origin, religion, veteran status, uniform service member status, marital status, sexual orientation, citizenship status, genetic information, or on account of membership in any protected category under federal, state, and local laws.