Inside Sales Representative

Mtm Llc; Center Square (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid training

Vision insurance

Job summary

MTM Llc is seeking a Jr. Sales Assistant to support sales staff, learn the product offerings, and manage quotes and orders. The role involves interacting with builders, contractors, homeowners, and architects, and assisting in proposals, orders, and post-sale follow-ups.

The position emphasizes accuracy in order processing, knowledge of PQM and Salesforce, and collaboration with senior staff to maintain high customer satisfaction. In-person work is required.

Qualifications

• Experience using the Quoting Management system (PQM) and Salesforce.
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• Administers, verifies, and submits accurate product orders; prepares activity reports; enters orders using PQM and Salesforce; verifies contracts; supports senior staff; learns required software; follows safety policies.
• Analyzes and organizes office operations and workflow; promotes continuous improvement; maintains customer relationships; acts as post-sale contact; handles shortages and returns; supports Architectural Services requests; coordinates sample delivery; may work non-traditional hours; may represent the company at events; showroom coverage may be required

Responsibilities

• Administers, verifies, and submits accurate product orders by communicating with Senior Sales Assistants and customers, and having sound knowledge of products, systems, and procedures
• Prepare activities reports using required systems and software for the needs of management
• Uses the Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Assistant or Customer
• Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
• Assists Senior Sales Assistant(s) in calling and following up on leads, processing customer requests for service or changing orders, communicating the company offering to customers and maintaining accurate documentation of such communication
• Understands and utilizes all necessary software (PQM, MSOffice, Salesforce, etc.) by continually learning through experience and training
• Meets company safety requirements by keeping the work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

Skills

PQM system knowledge

Salesforce

MS Office

Customer service

Tools

PQM

Salesforce

MS Office

Job description

Job Overview

The Jr. Sales Assistant role is designed to be a resource for key sales associates. This position requires learning and understanding of the company product offering and quoting system, as well as interaction with a wide variety of builders, contractors, homeowners and architects. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting sales associates in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.

Essential Responsibilities

include the following. Other duties may be assigned.

• Administers, verifies, and submits accurate product orders by communicating with Senior Sales Assistants and customers, and having sound knowledge of products, systems, and procedures
• Prepare activities reports using required systems and software for the needs of management
• Uses the Quoting Management system (PQM) in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Assistant or Customer
• Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
• Assists Senior Sales Assistant(s) in calling and following up on leads, processing customer requests for service or changing orders, communicating the company offering to customers and maintaining accurate documentation of such communication
• Understands and utilizes all necessary software (PQM, MSOffice, Salesforce, etc.) by continually learning through experience and training
• Meets company safety requirements by keeping the work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.

• Analyzes and organizes office operations and workflow through periodic audits and management feedback
• Promote and facilitate continuous improvement activities in the department
• Assist in building and maintaining strong customer relationships
• Point of contact after the sale to field any follow-up questions
• Manage recovery process for shortages and damaged products by facilitating ordering parts and/or scheduling service appointments as needed
• Handle Architectural Services (PAS) requests as needed
• Facilitate sample delivering/pick-up
• Occasionally work variable, non-traditional hours
• May require representation of company as needed at company sponsored events, and/or builder home shows
• May require showroom coverage of showrooms

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Assistant in the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Work Location

In person