Inside Sales Representative

Builders FirstSource, Inc.; Auburn (WA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off with holidays

Job summary

Builders FirstSource, Inc. is seeking an Inside Sales Representative for our Auburn, WA Millwork location. The role combines product knowledge, sales expertise, and customer service to help customers complete projects ranging from decks to sheds.

You will engage with customers in person, by phone, and via email, promote products, prepare quotes, and coordinate deliveries while supporting yard operations and maintaining a safe work environment.

Qualifications

• High school diploma or GED is required.
• Six months of sales, retail, customer service, or related experience or an equivalent combination of education and experience.
• Experience in building materials, home improvement, construction, or related industries is preferred.

Responsibilities

• Deliver exceptional customer service by assisting retail customers in person, by phone, and via email, and answering questions about products, pricing, availability, and returns/exchanges.
• Drive sales success by actively promoting company products and preparing material estimates and project quotes for smaller construction projects.
• Process orders and coordinate deliveries by entering orders accurately and scheduling/monitoring deliveries to ensure customer satisfaction.
• Support yard and store operations through inventory management, merchandising, signage, and maintaining a clean, safe work environment.

Skills

Customer service

Sales

Retail

Education

High school diploma or GED

Tools

Forklifts

Job description

Inside Sales Representative

Location: Auburn, WA Millwork

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Build Relationships. Deliver Solutions. Grow Your Career. Are you passionate about helping customers find the right solutions for their projects? Do you enjoy a fast-paced environment where no two days are the same? We're looking for a customer-focused Inside Sales Representative to join our team at our Auburn, WA Millwork and play a key role in delivering an exceptional customer experience. In this role, you'll combine product knowledge, sales expertise, and outstanding customer service to help customers successfully complete projects ranging from decks and fences to sheds and stairs. If you thrive on building relationships, solving problems, and supporting customers from start to finish, we'd love to hear from you.

What You'll Do

• Deliver Exceptional Customer Service
  • Assist retail customers in person, by phone, and via email.
  • Answer questions regarding products, pricing, availability, and returns/exchanges.
  • Guide customers in selecting the best products and solutions for their needs.
  • Build positive customer relationships through professional and responsive service.
• Drive Sales Success
  • Actively promote and sell company products, services, and related solutions.
  • Prepare material estimates and project quotes for smaller construction projects, including decks, fences, stairs, and sheds.
  • Identify opportunities to increase sales through product recommendations and add-on offerings.
  • Develop a strong understanding of company products, pricing, and promotions.
• Process Orders and Coordinate Deliveries
  • Enter customer orders accurately into company systems.
  • Schedule and coordinate product deliveries to ensure customer satisfaction.
  • Monitor order details and follow through on customer requests.
• Support Yard and Store Operations
  • Assist with inventory management, stocking, merchandising, and signage.
  • Maintain a clean, organized, and safe work environment.
  • Participate in customer workshops and educational events.
  • Resolve routine customer concerns and elevate more complex issues when needed.

What We're Looking For

• Required Qualifications
  • High school diploma or GED.
  • Six (6) months of sales, retail, customer service, or related experience; or an equivalent combination of education and experience.
• Preferred Qualifications
  • Experience in building materials, home improvement, construction, or related industries.
  • Knowledge of estimating materials for residential projects.
  • Experience operating or willingness to learn material handling equipment.

Work Environment & Physical Requirements

Work in both office and outdoor yard environments with varying weather conditions. Regularly lift and carry up to 25 pounds and occasionally up to 80 pounds. Stand and walk for extended periods throughout the workday. Frequently bend, kneel, reach, and perform physical tasks. May occasionally operate forklifts, pallet jacks, hand tools, and other equipment following training and safety guidelines.

In addition to the base wage listed, this position is further eligible to receive commission compensation for earned commissions related to sales of eligible Company products and/or services subject to changes in plan design and documents and in accordance with applicable law. Commissions are based on a percentage of the transactions sold and subject to the terms and conditions of the applicable Commission Agreement.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. This role is eligible for medical, dental, vision, and disability insurance plans, 401(k) retirement savings plan, PTO (including paid sick time), and 8 paid holidays per year (for salaried and hourly team members). Details about Builders FirstSource's benefits offerings are available here www.bldrbenefits.com

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

If there's legally required pay transparency information missing from our job posting, it's not intentional and we'd like to know. To let us know, please email the job title and location to [e-mail]. Please do not send resumes to this email address - it is intended only be used to provide a notice of non-compliance.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.