Inside Sales Rep - Reservations (Contact Center)

1010 United Rentals, Inc.; Charlotte (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & PromotionalOpport

Additional Vacation

Job summary

United Rentals, Inc. is the world’s largest equipment rental provider and is seeking an Inside Sales Rep for the Customer Care Center. You will answer inbound calls, create reservations and quotes, and provide exceptional service to customers and prospects.

A four-week in-person new hire training is required before transitioning to a hybrid schedule. Responsibilities include identifying equipment needs, quoting and negotiating with customers, and coordinating with branch staff to ensure

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.
• Prior inside sales experience with lead generation is a plus.
• Strong customer service and communications skills required.

Responsibilities

• Answer inbound calls and determine equipment needs for customer jobs.
• Qualify equipment requests to meet customer requirements.
• Capture all information for reservations accurately in systems.

Skills

Customer service

Verbal/written communication

Team player

Independent, self-starter

Multi-tasking

Strong sense of urgency

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Reservation systems

MyInbox

Job description

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Rep – Customer Care Center (CCC), you will be responsible for answering inbound calls associated with equipment rentals, creating reservations and quotes while providing exceptional service and support to internal and external customers as well as prospects. Requires attendance for a four-week in-person new hire training period at the start of employment.

What you’ll do:

• Answer Inbound calls with the ability to understand, find & recommend equipment needed for the customer’s job.
• Identify and qualify an equipment request to ensure it will suit the customer's requirements.
• Accurately capture all information (required or additional) pertaining to a complete reservation.
• Use of computer systems including, but not limited to, Reservation, Phone Log, and quote function.
• Create and maintain accurate notes in Salesforce, MyInbox, and Reservation systems to ensure seamless handoffs and customer continuity.
• Communicate to a customer any terms/conditions applying to a request.
• Convert inquiries & quotes to reservations in compliance with company policies.
• Up-sell customers when applicable.
• Identify options for substitutions when desired equipment is not available.
• Negotiate prices on equipment rentals in accordance with pricing policies and procedures.
• Coordinate with all inside and outside branch staff to ensure customer satisfaction.
• Work closely with field partners to serve our customers.
• Identify leads for new business and communicate to the appropriate field personnel.
• Meet established service levels and performance expectations, including answer times, response times, accuracy, and call quality.
• Communicate clearly and professionally in both verbal and written channels, adjusting tone based on customer needs.
• Create a positive and consistent customer service experience.
• Use problem-solving skills to clarify requests and recommend the best solutions.
• Participate in regular coaching and development discussions to support continuous improvement and skill growth.
• Other duties as assigned.

Requirements:

• High School diploma or equivalent combination of education and experience
• Bachelor's degree preferred
• Minimum 1-2 years inside sales experience focused on lead generation, preferably in a construction related industry
• Knowledge and sales of construction equipment (preferred)
• Strong customer service and verbal/written communication skills are essential
• Proficient in current business software/operating systems, MS Office and strong computer/typing skills
• Team player with excellent interpersonal skills
• Independent, self-starter with strong self-imposed structure
• Strong sense of urgency, multi-tasking and organizational skills
• Must have clear and pleasant phone demeanor
• Knowledge of product and equipment usage and applications
• Flexible and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations
• Attend and complete a four-week in-person new hire training
• Following successful completion of training: role will transition to a hybrid schedule (four days in office and one day from home each week)

Why join us?

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation
• Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture
• Explore our comprehensive U.S. benefit offerings
• For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance. At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career. United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.