INSIDE SALES REP - I

Controls Center Inc; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Controls Center Inc. is seeking an Inside Sales Representative to build trusted customer relationships, quote and sell HVAC/R parts, and process orders efficiently.

The role requires product knowledge, strong communication, and time management in a fast-paced environment. You will handle returns, warranties, and related administrative tasks while supporting customers with timely, accurate information.

Qualifications

• High school diploma or GED required; related degree is a plus.
• 2 years of HVAC or related sales/service experience preferred.
• Ability to work in a fast-paced environment with strong customer service.

Responsibilities

• Develop meaningful relationships with customers to encourage trust and loyalty.
• Understand and demonstrate the product or service to the customer.
• Determine customer replacement HVAC/R parts as needed.
• Research and source products for customers using computer, catalog, telephone, or other resources to meet needs.
• Enter sales orders into the computer system.
• Balance cash drawers, create credit invoices, process orders and will-call.
• Process customer returns and warranties.
• Perform other job-related duties as assigned.

Skills

Customer service

Time management

Communication

Detail oriented

Inventory systems

HVAC knowledge

Education

High school diploma or GED

Related degree preferred

Tools

Inventory software

RF scanning

Computer systems

Job description

Job Description

The Inside Sales Representative’s priority functional areas include establishing customer relationships, filling orders, sizing and selling equipment and limited telephone marketing. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The Inside Sales Representative will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”

Core Values:

• Honesty – We keep our promises, are truthful, and instill confidence
• Excellence – We passionately deliver exceptional experiences
• Accountability – We are all accountable and strive for results
• Respect – We value others, care about people, and treat them respectfully
• Teamwork – We work together to provide solutions internally and externally

Essential Functions:

• Develop meaningful relationships with customers to encourage trust and loyalty
• Understand and demonstrate the product or service to the customer
• Determines customer replacement HVAC/R parts, according to inspection and/or verbal description
• Research and sources products for customers using computer, catalog, telephone, or any other resources to meet or exceed customer needs
• Enters sales order into computer system
• Balances cash drawers, creates credit invoices, processes pick/pack orders and will-call
• Processes customer returns and warranties
• Perform other job-related duties as assigned

Required Skills/Abilities:

• Ability to work in a fast-paced environment
• Excellent Customer Service Skills
• Excellent verbal, written, and communication skills
• Detail Orientated
• Excellent time management skills
• General knowledge of inventory systems (knowledge of RF based systems a plus)
• General knowledge of HVAC products, concepts, and industry as a whole
• Skill in using web-based tools to research product and information

Qualifications:

• High School Diploma or a GED is required; a Vocational School Degree/Certificate, Associate’s or Bachelor’s degree in a related field is a plus
• 2 years of experience as a Sales and/or Service Associate in HVAC or similar industry preferred

Physical Demands of the Job:

• Standing and walking majority of the day
• Occasionally lifting, moving, carrying up to 100 pounds
• Ability to stoop, kneel, crouch, crawl

Benefits:

• Generous Paid Time Off Policy
• 401(k) Retirement Program with Company Match
• Medical, Dental and Vision plans with Medical Expense Reimbursement Program featuring Healthcare Savings Account and “No Deductible” Medical plans
• Employer Paid Short and Long-Term Disability and Life insurance coverage, College Tuition Program, and a comprehensive Employee Assistance Program
• Multiple Bonus Opportunities

Johnstone Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.