Inside Sales / Parts Coordinator Thu, 08 May 2025

Witt/Kieffer; Mobile (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an Inside Sales/Parts Coordinator to join their dynamic team. This role involves preparing customer quotes, managing service contracts, and ensuring compliance with customer requirements. The ideal candidate will possess strong communication skills and the ability to work collaboratively across departments. With a commitment to excellence and a supportive environment, this position offers an exciting opportunity to contribute to a company with a rich history and a focus on quality service. If you thrive in a fast-paced setting and enjoy building relationships, this role is perfect for you.

Benefits

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Qualifications

• Experience in Parts/Service industry with emphasis on coordinating service responsibilities.
• Excellent verbal and written communication skills required.

Responsibilities

• Prepare customer quotations and file them for quick reference.
• Make follow-up calls daily regarding pending quotes.
• Submit sales reports to the General Service Manager.

Skills

Verbal Communication

Written Communication

Excel

Word

Customer Service

Telephone Skills

Typing Skills

Physical Fitness

Education

High School Graduate or GED Equivalent

Tools

Forklift

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Manufacturing

Description

Inside Sales / Parts Coordinator

Sudden Service INC.

5640 Commerce Blvd East, Mobile, AL 36619

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Prepare customer quotations to company standards. Clearly states pricing and services to be performed on all quotes.
• Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer.
• Makes follow up calls daily to inquire about pending quotes.
• Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month.
• After a sale is finalized, submit the quote and all pertinent details of the sale to the Service Department to assure accurate work scheduling and involvement.
• Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations.
• Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service and PM work contracts.
• Establishes bid pricing, parts pricing, travel pricing and other charges to assure that bids are complete and competitive.
• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Computer skills to use Excel, Word, and Email.
• Skilled in typing, spelling, punctuation, sentence structure, etc.
• Ability to read and interpret detailed written bid specifications.
• Ability to make phone contact with customers and prospects at all levels of a business.
• Must work well with others and possess good people skills. Will be working closely with multiple departments such as Sales, Service, Rental, Parts, and Manufacturing.
• Telephone Skills required
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School Graduate or GED Equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance

SSI is an Equal Opportunity Employer. All Qualified Applicants Will Receive Consideration for Employment Without Regard to Age, Race, Color, Religion, Sex, Disability, National Origin, or Status as a Protected Veteran

Position Requirements

Full-Time/Part-Time Full-Time

Position Inside Sales / Parts Coordinator

Division Sudden Service, Inc

Close Date

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Hiring Manager(s) Taylor McClure

Req Number MAN-25-00188

Open Date 5/8/2025

Location SSI-Mobile

About the Organization Backed by over 95 years of experience, The Taylor Group has become a worldwide operation with sales driven by the professional and aggressive activities of a vast domestic dealer sales, direct sales, and international sales organization. TMW designs, engineers, and manufactures more than 100 models of industrial lift equipment with lift capacities from 4,000 lbs. to 125,000 lbs. At the very center of this success has been an unwavering commitment to the key concepts of Faith-Vision-Work by the members of the Taylor family and employees who collectively form The Big Red Team! Taylor Machine Works, Inc. is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

This position is currently accepting applications.

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