Inside Sales & Order Entry Specialist

City Supply Corporation; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k matched

Health & dental insurance

Job summary

City Supply Corp in Des Moines, IA is expanding its Inside Sales team. The Inside Sales/Order Entry role focuses on helping customers, processing orders, and maintaining precise records while collaborating with sales, warehouse, purchasing, and accounting teams.

The ideal candidate is dependable, eager to learn, and committed to providing exceptional service to contractors, plumbers, and service professionals.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to learn technical products and industry terminology.
• Strong communication and relationship-building skills are required.
• Detail-oriented with problem-solving abilities.

Responsibilities

• Assist customers by phone, email, and at the sales counter with product selection, pricing, and availability.
• Build and maintain relationships with contractors, plumbers, and service professionals.
• Enter sales orders and maintain accurate customer records in the current software.
• Resolve questions regarding orders, pricing, shipping, returns, and product specifications.
• Recommend alternative or complimentary products when appropriate.
• Stay current on plumbing products, industry trends, and vendor offerings.
• Work closely with outside sales representatives to support customer accounts.
• Assist customers with warranty claims, special orders, and product returns.
• Help achieve department sales goals through excellent customer service and proactive communication.
• Contribute to a positive work environment by assisting coworkers and supporting daily operations.

Skills

Customer service

Clear communication

Multitasking

Detail oriented

Problem solving

Team collaboration

Product knowledge

Tools

Excel

Epicor Eclipse

Job description

City Supply Corp in Des Moines, IA is expanding its Inside Sales team. The Inside Sales/Order Entry role focuses on helping customers, processing orders, and maintaining precise records while collaborating with sales, warehouse, purchasing, and accounting teams.

The ideal candidate is dependable, eager to learn, and committed to providing exceptional service to contractors, plumbers, and service professionals.