Inside Sales Operations Administrator (Hybrid)

Attalon, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Attalon, Inc. is seeking an Inside Sales Operations Administrator to join their growing team in Philadelphia. This hybrid role involves managing customer inquiries, maintaining accurate sales records, and providing essential operational support to ensure high-quality service. The ideal candidate will have over 6 years of experience in sales operations or related fields, proficient in CRM systems. Join Attalon to contribute to mission-critical aerospace and defense projects while working in a collaborative environment.

Qualifications

• 6+ years of relevant administrative, business, customer service, or sales operations experience.
• Strong attention to detail and proficiency with CRM systems and standard office software.

Responsibilities

• Manage customer onboarding and maintain accurate sales records.
• Respond to customer inquiries and ensure high-quality service.
• Collaborate with Sales and other internal teams to provide customer updates.

Skills

CRM proficiency

Sales operations experience

Attention to detail

Customer service focus

Analytical skills

Job description

Inside Sales Operations Administrator (Hybrid)

Attalon, Inc. Philadelphia, Pennsylvania, United States

About this position

Attalon is a growing aerospace and defense technology company dedicated to delivering high‑quality products, exceptional customer service, and innovative solutions that support mission‑critical programs. We foster a collaborative work environment where employees are empowered to contribute, grow, and make an impact.

Job Details

Attalon’s Sales Organization requires a Inside Sales Operations Administrator to manage customer inquiries, maintain accurate sales records, coordinate customer onboarding, and provide essential administrative and operational support. This role helps ensure timely, high‑quality service and maintains strong customer relationships. It collaborates closely with Sales, Program Management, Operations, Legal, Contracts, and Finance to keep processes efficient and customer‑focused. Occasional travel to conferences, symposiums, or trade shows may be required.

Responsibilities

• Customer onboarding and completion of supplier/customer forms.
• Manage and maintain customer portals.
• Maintain and update CRM databases with accurate customer information.
• Respond to customer inquiries and ensure high-quality, timely service in alignment with Attalon’s policies, procedures, mission, and values.
• Provide administrative support to the Sales department, including report management and handling customer communications.
• Analyze sales data and track sales transactions and related information.
• Serve as a liaison between customers and the Sales team.
• Collaborate with Program Managers, Operations, Legal, Contracts, Finance, and other internal teams to gather information and provide customer updates.
• Perform proactive, self‑directed daily follow‑up on assigned tasks.
• Perform additional Sales, Customer Service, or Order Management duties as needed.

Minimum Qualifications

• 6+ years of relevant administrative, business, customer service, sales operations, or inside sales experience.
• Relevant administrative, business, or customer service experience.
• Experience working in sales operations, inside sales, or a related role.
• Strong attention to detail, ability to manage priorities, and proficiency with CRM systems and standard office software.

Preferred Qualifications

• Experience in the aerospace, defense, or manufacturing industry.
• Familiarity with customer portals, CRM tools, and sales reporting systems.
• Strong analytical skills, customer‑service focus, and the ability to work cross‑functionally.

Equal Opportunity Employer Statement

Attalon, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Export Control Compliance

This role involves access to technology, materials, software, or hardware subject to U.S. export control laws. Therefore, to be considered, candidates must be classified as a “U.S. Person” under applicable regulations or be eligible for authorization under a U.S. government export license.