Inside Sales Manager

Smiths Group; Swedesboro (NJ); On-site; USD 93,000 - 132,000; Full time

Job summary

Smiths Group is looking for an Internal Sales Manager to lead the Internal Sales function and ensure high-quality, compliant, and technical support. This role will oversee the team, guiding them to maximize revenue and maintain strong knowledge of product portfolios.

The ideal candidate will have a minimum of 5 years customer service experience and at least 2 years in a leadership role. Proficiency in Microsoft Excel and effective communication skills are essential. Join us to support our mission in the energy and process industries.

Qualifications

• Minimum 5 years of customer service experience.
• Minimum 2 years in a leadership role managing direct reports.
• Familiarity with Microsoft Excel, Word, and Email.

Responsibilities

• Ensure high standards of performance in Internal Sales.
• Lead onboarding and training for Internal Sales team.
• Guide team in interpreting technical drawings for order accuracy.

Skills

Customer service

Leadership

ERP systems

Microsoft Excel

Effective communication

Education

Associates Degree or 10 Years relevant Experience

Tools

Microsoft Word

Data Entry

Job description

• Compensation: USD 93,000 - USD 132,000 - yearly

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

The Internal Sales Manager will lead and develop the Internal Sales function to deliver high-quality, compliant, and customer-focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross-functional coordination.

Responsibilities include but not limited to the following:

• Ensure the Internal Sales team consistently performs responsibilities to a high standard.
• Lead onboarding, training, and competency development, including ownership and completion of the skills matrix.
• Ensure team competency in interpreting technical drawings and specifications for order accuracy.
• Guide the team in identifying cross-sell and upsell opportunities to maximize revenue.
• Ensure appropriate technical and commercial evaluation of customer enquiries and purchase orders.
• Ensure proper coordination between Sales, Engineering, Aftermarket, and Orderbook teams via tools like iProjects.
• Act as the escalation point for inter-company technical and commercial enquiries.
• Drive continuous improvement in sales processes and customer satisfaction.
• Maintain data integrity in customer records, price lists, and transactional processes.
• Oversee order entry, quote generation, and contract review processes to ensure compliance with company policies.
• Oversee key account and channel partner management, including assignment of account ownership.
• Ensure effective communication between internal teams and external sales regarding customer activities.
• Escalate and resolve customer issues, ensuring timely closure and root cause identification.
• Ensure the Internal Sales function operates as an effective extension of the external sales organization.
• Align team activities with broader business goals, revenue targets, and customer strategies.
• Ensure the team maintains strong knowledge of product portfolios.

Qualifications

• Associates Degree or 10 Years relevant Experience. High school diploma or equivalent required
• Minimum 5 years of customer service.
• Minimum 2 years in a leadership role managing direct reports.
• Experience in an ERP system is preferred.
• Must be familiar with Microsoft Excel, Word, and Email.
• Multi-channel Communication: Experience in communicating with customers through various channels such as team, phone, and email.
• Data Entry Skills: Accurately entering customer orders.
• Effective communication skills both verbal and written.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.