Inside Sales Manager

Smiths Group; Norcross (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive company values

Diversity celebration

Career growth opportunities

Job summary

Smiths Group is seeking an Internal Sales Manager in Norcross, Georgia to lead and develop the Internal Sales function, focusing on customer-focused support that drives growth.

The successful candidate will have a background in customer service and leadership, with responsibilities including team training, competency evaluation, and cross-functional coordination. The role supports revenue targets and enhances customer satisfaction while ensuring data integrity in processes.

Qualifications

• Minimum 5 years of customer service experience.
• Minimum 2 years in a leadership role managing direct reports.
• Familiarity with multi-channel communication with customers.

Responsibilities

• Lead and develop the Internal Sales function for customer support.
• Ensure the Internal Sales team performs responsibilities to a high standard.
• Drive continuous improvement in sales processes and customer satisfaction.

Skills

Customer service

Effective communication

Data entry

Microsoft Excel

Multi-channel communication

Education

Associate’s Degree or 10 Years relevant Experience

Tools

ERP system

Microsoft Word

Email

Job description

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

Job Description

The Internal Sales Manager will lead and develop the Internal Sales function to deliver high‑quality, compliant, and customer‑focused commercial and technical support that drives business growth. The role ensures the team operates as an effective extension of external sales by maintaining strong technical competency, process excellence, and cross‑functional coordination.

Responsibilities

• Ensure the Internal Sales team consistently performs responsibilities to a high standard.
• Lead onboarding, training, and competency development, including ownership and completion of the skills matrix.
• Ensure team competency in interpreting technical drawings and specifications for order accuracy.
• Guide the team in identifying cross‑sell and upsell opportunities to maximize revenue.
• Ensure appropriate technical and commercial evaluation of customer enquiries and purchase orders.
• Ensure proper coordination between Sales, Engineering, Aftermarket, and Orderbook teams via tools like iProjects.
• Act as the escalation point for inter‑company technical and commercial enquiries.
• Drive continuous improvement in sales processes and customer satisfaction.
• Maintain data integrity in customer records, price lists, and transactional processes.
• Oversee order entry, quote generation, and contract review processes to ensure compliance with company policies.
• Oversee key account and channel partner management, including assignment of account ownership.
• Ensure effective communication between internal teams and external sales regarding customer activities.
• Escalate and resolve customer issues, ensuring timely closure and root cause identification.
• Ensure the Internal Sales function operates as an effective extension of the external sales organization.
• Align team activities with broader business goals, revenue targets, and customer strategies.
• Ensure the team maintains strong knowledge of product portfolios.

Qualifications

• Associate’s Degree or 10 Years relevant Experience. High school diploma or equivalent required.
• Minimum 5 years of customer service.
• Minimum 2 years in a leadership role managing direct reports.
• Experience in an ERP system is preferred.
• Must be familiar with Microsoft Excel, Word, and Email.
• Multi‑channel Communication: Experience in communicating with customers through various channels such as team, phone and email.
• Data Entry Skills: Accurately entering customer orders.
• Effective communication skills both verbal and written.

Additional Information

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.