INSIDE SALES MANAGER

CITGO Petroleum Corporation; Houston (TX); Teletrabalho; USD 90 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote Work options available for elig

9/80 Work Schedule Option (where apply

Annual Vacation Incentive (40-120 hrs)

Paid Vacation Time

Company-Paid Holidays

Caregiver Leave

Excellent 401(k) Match

Pension Plan

Company-Paid Sick Leave and Long-Term 

Disability

Medical, Dental, & Vision Plans; FSA/H

Company-Paid Life Insurance

Healthy Rewards Program

Service Awards Program

Educational Assistance Plan

Dependent Children Scholarships

Gym Membership Reimbursement

Employee Discount Programs

On-site Health Clinic (select)

On-site Cafeteria (select locations)

On-site Credit Union and ATM (Corp off

On-site Fitness Center (select)

Resumo da oferta

CITGO Petroleum Corporation is seeking an Inside Sales Manager to lead the inside sales team, drive revenue growth, and optimize customer engagement across channels.

You will coach and develop Account Managers, manage lead generation, and collaborate with marketing, field sales, and product teams to expand market share and profitability.

Qualificações

• 5+ years of sales experience in lubricants or related industries.
• 3+ years in sales leadership or inside sales management.
• Proven success coaching high-performing teams.
• Experience with Salesforce CRM and pipeline management.
• Strong prospecting using LinkedIn, ZoomInfo and similar tools.

Responsabilidades

• Own inside sales strategy, cadence, and performance targets for the team.
• Lead, train, onboard, coach, and develop Inside Sales Account Managers.
• Drive lead generation, pipeline growth, and revenue objectives.
• Collaborate with marketing, service, product, and field sales for cross-functional alignment.
• Monitor metrics, CRM use, and coaching to improve results.

Conhecimentos

Sales leadership

Coaching & development

Prospecting & lead gen

Sales strategy & pipeline

Communication

Formação académica

Bachelor's degree

Ferramentas

Salesforce CRM

LinkedIn Sales Navigator

ZoomInfo

Descrição da oferta de emprego

Job Summary

The Inside Sales Manager is responsible for owning and executing the overall inside sales strategy for CITGO Lubricants, including customer retention, lead generation performance, revenue growth, and achievement of team sales objectives. This role leads, coaches, and develops a team of Inside Sales Account Managers focused on growing sales through proactive phone, email, video, and digital customer engagement.
The Inside Sales Manager drives business results by establishing strategic priorities, defining performance expectations, managing prospecting and pipeline execution, improving customer retention, and ensuring effective Salesforce CRM utilization. This role collaborates closely with field sales, marketing, customer service, product management, and channel partners to expand market share, improve customer profitability, and strengthen long-term customer relationships.

Minimum Qualifications

• 5+ years of sales experience, preferably within lubricants, fuels, chemicals, industrial products, automotive aftermarket, or related industries.
• 3+ years of sales leadership or inside sales management experience.
• Demonstrated success leading, coaching, and developing high-performing sales teams.
• Experience with Salesforce CRM and sales pipeline management.
• Strong prospecting and lead generation experience utilizing LinkedIn, ZoomInfo, and other sales intelligence platforms.

The minimum years of required job related experience required are a Bachelor's Degree and 5 years experience

Job Duties

1. Sales Leadership, Business Planning, and Inside Sales Strategy Ownership: Own the overall inside sales strategy, operating cadence, and performance expectations for the Inside Sales Account Manager team. Establish sales priorities, develop annual and quarterly business plans, allocate team resources, and set performance goals aligned with Lubricants business objectives, revenue targets, customer retention priorities, and lead generation requirements. Recruit, train, onboard, coach, and develop a team of Inside Sales Account Managers. Conduct regular one-on-one coaching sessions, call reviews, and performance evaluations. Create development plans to improve product knowledge, sales skills, prospecting effectiveness, and customer engagement. Foster a high-performance culture focused on accountability, customer satisfaction, revenue growth, business ownership, and continuous improvement.

2. Prospecting, Lead Generation Performance, and Business Development: Develop, manage, and continuously improve prospecting and lead generation strategies to generate qualified opportunities, accelerate pipeline growth, and support revenue objectives. Own lead generation performance metrics, including activity levels, conversion rates, pipeline contribution, opportunity progression, and closed-won results. Train Inside Sales Account Managers to identify and engage prospective customers through Salesforce CRM, LinkedIn Sales Navigator, ZoomInfo, trade associations, digital marketing leads, referral programs, market research resources, and industry databases. Drive new customer acquisition and current customer retention efforts across strategic market segments and channels. Ensure the team effectively engages existing and prospective customers through phone calls, email campaigns, and virtual meetings. Assist with pricing discussions, product recommendations, program implementation, and customer retention initiatives that protect and grow profitable revenue.

3. Cross Functional Collaboration: Partner with marketing on lead generation campaigns and nurturing programs. Work closely with customer service and supply chain teams to support customer needs and ensure a positive customer experience. Coordinate with field sales personnel to facilitate account transitions, prospect handoffs, and growth initiatives. Provide market feedback, customer insights, and competitive intelligence to sales leadership and product management. Work with Key and Sr. Account Managers to coordinate customer outreach and territory development activities.

4. Performance Management, Revenue Growth, and Team Objectives: Monitor key performance indicators aligned with business unit strategic objectives, including revenue growth, retention performance, lead generation effectiveness, pipeline health, sales activity, conversion rates, CRM adoption, and team productivity. Analyze sales performance data and develop action plans to improve results, close performance gaps, and achieve team objectives. Ensure team members can effectively communicate product features, benefits, applications, value propositions, and competitive differentiators. Partner with technology and marketing teams to maintain current product knowledge and selling tools. Prepare and present business reviews, sales reports, and performance updates to senior leadership, including progress against revenue targets, retention goals, lead generation objectives, and sales team performance expectations.

5. Salesforce CRM Management: Ensure accurate and timely documentation of leads, opportunities, customer contacts, sales activities, pipeline stages, forecasts and customer communications. Monitor data quality, CRM adoption, and reporting accuracy. Utilize Salesforce dashboards and analytics to identify trends, opportunities, and areas requiring coaching or intervention. Work with Sales Operations to develop and maintain standardized sales processes and workflows within Salesforce.

Job Duties II

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.