Inside Sales Manager

Reliance, Inc.; Canton Township (OH); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Life Insurance

Disability insurance

EAP program

PTO & Holidays

Wellness program

Employee discounts

Job summary

Service Steel Aerospace is seeking an experienced Inside Sales Manager to lead quoting, order entry and contract review, while aligning best practices across our multi-branch network.

You will coach Inside Sales Representatives, collaborate with Purchasing and Outside Sales, and analyze large bid packages for profitability and strategic pricing. This role emphasizes training, performance tracking and relationship building.

Qualifications

• Bachelor’s degree or equivalent experience, with Sr VP of Sales and Marketing approval.
• Experience in Outside or Inside Sales in aerospace and defense markets.
• Leadership, analytical, negotiation, decision-making, communication, relationship building and presentation skills.

Responsibilities

• Develop, implement and influence best practices in quoting, order entry and contract review.
• Support Inside and Outside Sales on LTA workup sheet Stock Specials; assist inventory management.
• Review large bid packages for accuracy and profitable pricing.
• Ensure Inside Sales Representatives have tools and access to them.
• Monthly meetings with Inside Sales Managers to standardize procedures across branches.
• Participate in training and maintain training documentation.
• Hire, train and coach Inside Sales Representatives; conduct annual reviews.
• Analyze daily/monthly reports to monitor workload, capture rate and margins.
• Collaborate with Purchasing to meet branch material demands.
• Conduct monthly meetings with Inside Sales Representatives.
• Acting Inside Salesperson – quoting, orders, customer communication, account responsibility.
• Work with Outside Sales to support solutions.
• Work with Quality Manager to ensure training is complete and documented.
• Participate in sales activities including customer calls, entertainment, trade shows.
• Work with Outside Sales and Product Managers to identify new market and product opportunities.

Skills

Leadership

Analytical skills

Negotiation

Communication

Relationship building

Presentation skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Job Summary

Service Steel Aerospace (SSA) is a leading global distributor of high-performance aerospace metals, including stainless steel, titanium, and specialty alloys. With 50 years of experience, SSA supports the aerospace, defense, and advanced manufacturing industries with quality materials and reliable service.

We are committed to delivering excellence through strong customer partnerships, technical expertise, and a focus on safety and continuous improvement. Join a stable, growing company where your work directly supports critical industries worldwide.

We are looking for an experienced Inside Sales Manager to join our team!

• Develop, implement and influence best practices in the discipline of quoting, order entry and contract review.
• Support both Inside and Outside Sales on the Long-Term Agreement (LTA) workup sheet Stock Specials. Supporting both parties on inventory management for LTA’s.
• Review large bid packages for accuracy and profitable pricing/margin.
• Ensure that all Inside Sales Representative have the tools and/or access to the tools needed to successfully complete their job.
• Monthly meetings with Inside Sales Managers from all branches to work to uniform procedures across all branches; to discuss topics to formulate resolutions; to help implement changes and share best practices.
• Actively participate and involve Inside Sales Representatives in training, including maintaining training documentation in Inside Sales Representatives training folders
• Hiring, training and coaching Inside Sales Representatives; conduct annual reviews.
• Analyze daily and monthly Inside Sales reports to monitor distribution of workload, individual capture rate and profit margins.
• Collaborate with Purchasing to meet branch specific material demands to customer’s requirements.
• Conduct monthly meetings with Inside Sales Representatives
• Acting Inside Salesperson – quoting, entering orders, communicating with customers, having account responsibility.
• Work with Outside Sales Representatives to support and help find solutions.
• Work with Quality Manager to ensure training is complete and document.
• Actively participate in sales activities including customer calls, entertainment activities, industry trade shows and seminars
• Work with Outside Sales and Product Managers to identify new market and product opportunities.

Physical Requirements

Stand or Sit(Stationary position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion

Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Required Skills

• Bachelor’s degree or comparable years of industry experience, with review and written approval from Sr VP of Sales and Marketing.
• Prior experience in Outside or Inside Sales or combination; aerospace and defense markets; raw material sales.
• Proficient in Microsoft Office Suite.
• Requires leadership capabilities; analytical skills to determine profitability on both large bid packages and daily transactions; negotiation and critical decision-making skills; effective communicator; capable of building and developing strong business relationships; presentation skills.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 8 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

EEO/Disabled/Veterans

Service Steel Aerospace provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Service Steel Aerospace is a Reliance Family of Companies.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN