Inside Sales - Inbound Member Engagement

Desert-Financial-Credit-Union; Phoenix (AZ); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Desert Financial Credit Union in Phoenix, AZ is seeking an Inside Sales - Inbound Member Engagement Advocate to respond to member sales inquiries via phone, provide consultative financial solutions, and deepen member relationships.

You will leverage knowledge of credit union products such as loans, deposits, and cards, deliver accurate and professional experiences, and work in a high-volume, service-driven environment with a hybrid schedule.

Qualifikationen

• 2+ years of customer service experience in a contact center or financial services industry.
• 1+ years of sales experience meeting objectives in financial services or retail.
• Working knowledge of NMLS licensing requirements and compliance.

Aufgaben

• Respond to member sales inquiries primarily by phone with a consultative approach.
• Recommend financial products and services to meet member needs and organizational goals.
• Manage a high-volume workload with strong attention to accuracy and service quality.
• Maintain knowledge of processes, procedures, and regulatory guidelines.
• Perform other job-related duties as assigned.

Kenntnisse

Customer service

Sales objectives

Communication skills

Problem solving

Time management

Microsoft Office

Phone/chat systems

Salesforce.com

Ausbildung

High School Diploma or GED

NMLS license

Tools

Salesforce.com

Microsoft Office

Contact Center systems

Jobbeschreibung

Inside Sales - Inbound Member Engagement

Job Category : Sales Associate

Requisition Number : INSID008964

• Posted : October 8, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

The Inbound Engagement Advocate contributes to the success of the credit union and its members by responding to member sales inquiries, primarily via phone channel. This position will also support the organization’s objectives for growth and deepening member relationships through a heavy emphasis on making appropriate product and service recommendations and a consultative sales approach. Inbound Engagement Advocates work with a high volume of members, and non-members, and are responsible for delivering accurate, timely, and professional experiences. This advocate will positively represent the credit union and exemplify Desert Financials’ Vision and Core Values.

What you will do here:

Provide exceptional experiences through in-depth knowledge of credit union products and services. Accurately assess consumer interactions to appropriately determine needs and recommend financial solutions to meet those needs and organization objectives

Demonstrate exceptional personal drive and time management skills to effectively prioritize and manage workload, initiate self-development, and achieve the performance objectives and expectations of the role

Demonstrate initiative by identifying and solving consumer challenges, identifying trends and escalating priority issues, and effectively utilizing credit union resources and services.

Display exceptional verbal and written communication skills and attention to detail, modeling the credit union’s mission, vision, and values

Maintain knowledge of relative processes, procedures, and regulatory guidelines.

Perform other job-related duties as assigned.

What you will need:

High School Diploma or GED required.

2+ years of customer service experience in a contact center, or Financial Service industry experience required.

1+ years experience meeting sales objectives within the financial services industry or other types of retail businesses required.

1+ years experience handling member contacts in a Desert Financial Credit Union Contact Center preferred.

Excellent organizational and written communication skills. Strong, problem solving and decision‑making skills required.

Detailed knowledge of Financial Services related products such as auto loans, home equity loans, mortgage, deposit, and checking accounts preferred.

Extensive experience with member contact and ongoing relationship building through a consultative sales approach required.

Contact Center knowledge including working with chat, digital and phone systems preferred.

Demonstrated competency using Microsoft Office Suite(Outlook, Excel, Word) required.

Working knowledge of Saleforce.com preferred.

NMLS - Nationwide Multistate Licensing System required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.